Manager, Hazard Operations

Title 

Manager, Hazard Operations I
 

Overview of Position 

Assurant is seeking a Manager, Hazard Operations I, with the opportunity to work remote from Home!

The Manager, Hazard Operations position in Insurance Tracking Customer Care organizes, leads, and coordinates the delivery of exceptional customer care in insurance tracking. This position is responsible for leading a team of Unit Managers to achieve client SLA targets to meet contractual obligations. The Operations Manager will be asked to lead multiple clients in a virtualized setting and provide leadership and guidance to managers and their teams of Customer Care Specialists. The Insurance Tracking Customer Care department is responsible for providing exceptional customer service while maintaining customer loan accounts and communicating procedures to customers.

Position hours are 9am - 6pm EST Monday - Friday.

What will be my duties and responsibilities in this job? 

• Maintain management of daily compliance and adherence to SLA for all clients.
• Works closely with senior management in developing short and long-term goals that are strategically aligned with the organization’s focus and vision.
• Develops, secures approval of, and administers, an operating budget for area(s) of responsibility.
• Ensures all area(s) of responsibility’s projections and actual expenses meet budgeted objectives.
• Formulates policy for area(s) of responsibility and secures appropriate approvals.
• Develops and administers procedures necessary to implement approved policy.
• Manages and provides leadership to supervisory staff to ensure the delivery of efficient and effective levels of service.
• Actively participates in the hiring process for new team members. 
• Assesses the short and long-term human resource needs of the organization, while collaborating with Human Resources to attract and retain talented team members.
• Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility.
• Partners with Trainers to develop function-specific orientation and training programs for area personnel.
• Establishes standards for effective job performance and evaluates area(s) of responsibility according to such standards.
• Delegates these responsibilities to supervisory personnel as appropriate.
• Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information.
• Responsible for the development, implementation, documentation, and monitoring of direct report and/or indirect associate performance including attendance, quality, workflow management, production and regulatory compliance.
• Fosters the development and learning of managers and communicates clearly defined and …