Manager – Group, Absence Management Services

Join our Winning Team as a Manager Operations and strategically lead teams to make a difference!

Are you ready for an exciting opportunity to lead and inspire a large geographically diverse absence management operation? We are looking for a dynamic Manager, Group Absence Management Services Operations to drive strategic priorities, exceed service and outcome metrics, and foster a culture of excellence and engagement. You will also play a pivotal role in identifying and managing risks to ensure sustainable growth and operational success.

Our Group Absence Management Services teams, support our largest employers with the management of their salary continuance absence programs. These programs are aimed at managing non occupational absences with a goal of returning them back to work in a safe and timely way.

Why This Role?

• Strategic Leadership: Take charge of designing and implementing innovative strategies that enhance service delivery and operational efficiency.

• Innovative Solutions: Use your creativity and problem-solving skills to develop innovative programs and initiatives.

• Collaborative Environment: Work alongside a passionate team of professionals dedicated to making a difference. Your role will involve fostering partnerships with stakeholders, advocating for resources, and building networks that amplify our impact.

• Professional Growth: You will gain invaluable experience in strategic leadership, client relationship development, and stakeholder engagement, positioning you as a leader in the field.

• Meaningful Impact: Every decision you make and every project you lead will have a tangible impact on our clients. This is your chance to leave a legacy, improving lives and inspiring change.

Position Responsibilities:

• Utilize data-driven insights and reporting tools to guide business decisions and outcomes, ensuring that objectives are consistently met.

• Proactively identify, assess, and mitigate risks to safeguard operational integrity and enhance decision-making across teams.

• Cultivate a high-performing team by embodying our core values and fostering an environment of engagement and innovation. You will ignite passion and drive within your team, steering them towards unparalleled achievements.

• Oversee and refine our daily operations with a keen eye on effective absence management practices, ensuring we deliver nothing short of service excellence.

• Strategically manage budgets, expenses, and headcount to optimize resources, ensuring our financial health is robust and sustainable.

• Build and nurture strong relationships with clients through proactive communication and compelling presentations, ensuring that we not only meet but exceed service agreements.

• Work together with internal teams, clients, and stakeholders to resolve challenges and drive collective success. Your collaborative spirit will unify efforts and amplify our …