Manager, Enterprise Customer Success - Core
Remote - US
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Enterprise Customer Success team ensures Samsara’s enterprise customers adopt our solutions and continuously derive business value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal.
As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.
This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This position requires working hours in the Central or Eastern time zones.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. …
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Alaska Austin metro California Chicago metro Connecticut Dallas metro Denver metro Houston metro Maryland Massachusetts New Jersey New York Not available in Alaska Remote Rhode Island Washington Washington DC metro
Benefits/PerksArchitect of your own career Autonomy Autonomy and support Autonomy and support to make an impact Base salary + bonus Charity fund Competitive total compensation package Equity refresh awards Growth Opportunities Health benefits Impact Remote and flexible working Remote work Restricted stock unit awards Support Supportive team environment Total Direct Compensation
Tasks- Champion, role model, and embed Samsara’s cultural principles
- Drive customer satisfaction
- Foster team culture
- Provide coaching
- Solve complex problems
Account management AI Automation CAN Cloud Coaching Collaboration Communication Compensation Consulting Cultural Principles Customer Success Engineering Flexible Working Infrastructure Internet of Things IoT Leadership Legal Manufacturing Operations Problem-solving Product Product Solutions Recruiting Relationship building Remote work SaaS Strategic Thinking Sustainability Technical Telematics
EducationBachelor's Bachelor's degree Engineering
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9