Manager, Customer Success - Select
Canada - Remote
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Select Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.
This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This role is also open to candidates residing in Canada. An ideal candidate will be located in either Eastern or Central time zones, and will have the ability to travel to the United States for necessary customer travel.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from …
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Alaska Austin metro California Canada Chicago metro Connecticut Dallas metro Denver metro Houston metro Maryland Massachusetts New Jersey New York Not fully remote Open to candidates residing in Canada Remote Rhode Island Washington Washington DC metro
Benefits/PerksArchitect of your own career Autonomy Autonomy and support Autonomy and support to make an impact Base salary + bonus Charity fund Competitive total compensation package Equity refresh awards Growth Opportunities Health benefits Remote and flexible working Restricted stock unit awards Support Supportive team environment Total Direct Compensation
Tasks- Champion, role model, and embed Samsara’s cultural principles
- Manage Customer Success team
- Solve complex problems
Account management C CAN Cloud Collaboration Communication Communications Compensation Consulting Cultural Principles Customer Success Emotional Intelligence Engineering Events Finance Flexible Working Infrastructure Internet of Things IoT Leadership Legal Manufacturing Operations Problem-solving Product Product Solutions Program Management Recruiting Relationship building Remote work SaaS Sales Stakeholder management Strategic Thinking Sustainability Telematics
EducationBachelor's Bachelor's degree Engineering Finance
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8