Manager, Customer Success
New York, New York, United States
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Regions Countries Benefits/Perks16 weeks of parental leave Commuter benefits Comprehensive medical, dental, and vision insurance Employee Assistance Programs Family planning services Financial planning guidance Gym membership discounts Matched and vested 401k plan Medical, dental, and vision insurance Mental health resources Paid holidays Parental leave Phone reimbursement PTO Unlimited PTO
SkillsAccount management Client relationship management Coaching Customer Satisfaction Surveys Finance Journalism Leadership Marketing Organization Product Development Research Sales Sales Operations Storytelling Tech
Tasks- Coach Customer Success Managers
- Collaborate with cross functional teams
- Create customer satisfaction surveys
- Develop account engagement strategies
- Manage international clients
- Teach CSMs relationship building and issue resolution
- Work with Senior Leadership on projects
3 years
EducationAdvertising Bachelor's degree in marketing Business Cognitive & Linguistic Sciences Data Analytics Economics Finance Related Field
RestrictionsHybrid Telecommuting within the US
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9