Launch Advisor

About the team

Zillow Premier Agent partners with top real estate professionals, empowering them through strong partnerships and exceptional products to deliver superior experiences for home shoppers. The Key Account Partnerships team with the Enhanced Markets org takes partnership with the top real estate agents and teams to a deeper level, focusing on Zillow’s Flex post-pay model as a mechanism to bring the integrated transaction experience to life for buyers.

We are a highly collaborative team, seeking to add outstanding members who will contribute to our mission. We are committed to providing reasonable accommodation for individuals with disabilities throughout the job application and interview process, ensuring equal access to essential job functions and employment benefits. Please reach out to us for accommodation requests.

About the role

The Launch Advisor role guides selected Flex partners through program enrollment and launch. The Launch Advisor is responsible for ensuring all necessary steps and processes are completed from Zillow and the partner. They will introduce the steps required through an onboarding kickoff call, then provide continuous support and accountability to the partner through the launch date. The role requires attention to detail, process management, partner influence, cross-functional collaboration, strong work ethic, and understanding of the Flex business model. This is a remote position which requires the collection, storage, and use of your voiceprints (records of speech).

Responsibilities include but are not limited to:

• 100% align, embody, and represent Zillow Group’s Core Values

• Interact with current and potential Premier Agent partners with the highest level of professionalism and skill

• Skillfully conduct sales presentations via Zoom, including product demonstrations and consultative program recommendations, all while demonstrating an authentic desire for the partner to meet their professional goals

• Maintain timely schedule for all partner touchpoints to stay on track for key milestones from pitch to enrollment

• Close new Premier Agent Flex partners through prospecting, assessing, and presenting to potential team leads and real estate professionals

• Represent Zillow Group as subject matter expert in Flex processes and requirements

• Complete all necessary enrollment steps for new partners transitioning to the Flex program

• Onboard and provide initial training to new partners, including coaching to requirements of the program and ensuring profile functionality is set up. Provide timely follow-up to customer inquiries

• Seek answers through collaboration with cross-functional partners 

• Introduce the new partner to their Growth Advisor and ensure successful transition of account ownership

• Expertly navigate sales tools and programs to monitor and accomplish tasks, including Salesforce, Salesloft, Gong, Tableau, Sonar, and Google Suite

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $97,800.00 - $156,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 3+ years of sales and/or partner facing support experience, with preference for selling, coaching, or consulting Enterprise-level strategic partners in real estate

• Experience in onboarding, training, or enrolling new customers preferred

• Strong organizational and time-management skills

• Extraordinary communication skills both oral and written

• Ability to manage multiple projects and work to tight deadlines

• Focused, reliable and responsible self-starter that can self-manage in an autonomous environment

• High ethical values and integrity

• Experience with Salesforce or similar CRM preferred

• Experience with Smartsheet or similar work management software preferred

• College Degree is preferred.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Apply