Launch Advisor

About the team

Zillow Premier Agent partners with top real estate professionals, empowering them through strong partnerships and exceptional products to deliver superior experiences for home shoppers. The Key Account Partnerships team with the Enhanced Markets org takes partnership with the top real estate agents and teams to a deeper level, focusing on Zillow’s Flex post-pay model as a mechanism to bring the integrated transaction experience to life for buyers.

We are a highly collaborative team, seeking to add outstanding members who will contribute to our mission. We are committed to providing reasonable accommodation for individuals with disabilities throughout the job application and interview process, ensuring equal access to essential job functions and employment benefits. Please reach out to us for accommodation requests.

About the role

The Launch Advisor role guides selected Flex partners through program enrollment and launch. The Launch Advisor is responsible for ensuring all necessary steps and processes are completed from Zillow and the partner. They will introduce the steps required through an onboarding kickoff call, then provide continuous support and accountability to the partner through the launch date. The role requires attention to detail, process management, partner influence, cross-functional collaboration, strong work ethic, and understanding of the Flex business model. This is a remote position which requires the collection, storage, and use of your voiceprints (records of speech).

Responsibilities include but are not limited to:

• 100% align, embody, and represent Zillow Group’s Core Values

• Interact with current and potential Premier Agent partners with the highest level of professionalism and skill

• Skillfully conduct sales presentations via Zoom, including product demonstrations and consultative program recommendations, all while demonstrating an authentic desire for the partner to meet their professional goals

• Maintain timely schedule for all partner touchpoints to stay on track for key milestones from pitch to enrollment

• Close new Premier Agent Flex partners through prospecting, assessing, and presenting to potential team leads and real estate professionals

• Represent Zillow Group as subject matter expert in Flex processes and requirements

• Complete all necessary enrollment steps for new partners transitioning to the Flex program

• Onboard and provide initial training to new partners, including coaching to requirements of the program and ensuring profile functionality is set up. Provide timely follow-up to customer inquiries

• Seek answers through collaboration with cross-functional partners 

• Introduce the new partner to their Growth Advisor and ensure successful transition of account ownership

• Expertly navigate sales tools and programs to …