Language Services Sales Representative (Mid-Market - US)

Job Purpose

We are seeking dynamic and results-driven Sales Representatives to join our EMEA & NASA based mid-market sales team. Working alongside our Senior Marketing Manager and the client services team, you will drive net new customer acquisition and revenue growth, using a combination of inbound and outbound sales activity, targeting potential clients in the mid-market, who are starting out on their localization journey, providing them with guidance and advice on how to access a range of online services, and identifying up- and cross-sell opportunities, as their needs mature.

About the Strategic Content Solutions (SCS) 

The Strategic Content Solutions (SCS), part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients. 

About GoGlobal Business Unit

In a world that demands we’re more connected than ever before, the prospect of communicating globally can be daunting. GoGlobal is a fast-paced, cutting-edge business unit, providing a broad range of tech-enabled services tailored specifically to meet the content needs of ambitious businesses in the mid-market, who are going global for the first time. Powered by our 24/7 on-demand self-service portal, we offer a range of language services and a ‘best in class’ online experience that get clients started and scales with them as their needs mature over time. With powerful data insight combined with a human consultative approach, we are a profitable revenue growth engine for RWS Group.

Job Overview

Key Responsibilities

• Triage inbound leads fitting the mid-market criteria, responding promptly, asking guided questions to understand a client’s needs, quickly identifying whether a customer’s immediate needs are best serviced via the online portal, and taking ownership of opportunities with potentially larger or ongoing needs.
• Use BI from the online portal service to identify mid-market prospects and develop an outbound target list to build pipeline.
• Align with the marketing and client services teams to coordinate inbound and outbound sales activities across new and existing customer base, targeting typical buyer personas in the mid-market across all industry verticals, and helping shape future marketing strategy and improve the number and quality of inbound mid-market leads.
• Sell pre-defined out of the box solutions tailored to mid-market at pre-set pricing to generate predictable margins and support ‘low touch’ on-boarding & delivery model, whilst successfully articulating to customers the value of the solution and how it specifically meets their needs.
• Weekly data-driven reporting in our CRM system, linking pipelines directly to recognised revenues, with particular emphasis on short ‘time to close’ and repeat revenue.
• Integral part of the team working towards a single set of common targets and KPIs across roles and functions (client services, marketing etc.) meeting and exceeding net new customer acquisition and revenue targets.

• Provide customer feedback and insights to help shape the future development of the mid-market service offering.
• Stay updated with industry trends and competitor activities in the mid-market space.

Skills & Experience

• Ability to build trust and engage with inexperienced customers, who rarely or have never purchased language services before, and sell the benefits of our mid-market solution in language they can easily understand, without industry jargon.
• Ambitious and self-motivated, with a results-driven approach and will to win, but thrives in a fast-paced, collaborative team environment.
• Previous sales experience, preferably in a services industry (desirable, but not necessary)
• Knowledge or experience of languages and the localization industry services and technology (desirable, but not necessary).
• Proficiency in CRM software (desirable, but not necessary).

Base Pay

$55k -75k 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands. 

Candidates must reside in the following states to be considered:

Federal, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf