Inside Sales Account Manager (East Coast Only)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

PolyAI is searching for a US-Based Inside Sales Account Manager, reporting directly to the Head of Account Management to commercially manage and grow our customer relationships across a wide variety of verticals and spend with us, specifically focusing on those that have been with PolyAI for at least 12 months. We want you to bring your great experience and skills to develop existing customers and build executive-level relationships, define the account strategy, deliver solution-based sales modelling and drive account retention and revenue growth.

Key responsibilities:

• Manage a book of up to 25 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growth

• Harness the power of business reviews and existing customer relationships specifically with our customers champions and buyers to unearth new business opportunities within our valued clients

• Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality

• Responsible for accurate forecasting and pipeline management within Clari and Salesforce

• Orchestrate the creation of ROI models ahead of customer renewal conversations to justify the overall business case and spend with us

• Leverage our TEMP sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business

• Make use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes within your account portfolio

• Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent

• Building relationships with key customer teams in business units, operations, technology, finance, and procurement

• Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance and brand acceptance

Your Experience:

• Experience value-selling and fostering relationships at enterprise decision maker level, including; executives, business, and technical leaders. Sales experience with a broad call center operations background, ideally with previous AI experience within the space

• Demonstrated success modelling Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times

• Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business.

• Proven results that consistently meet and exceed annual retention targets and booking quota

• Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role

• Demonstrated success at developing customer specific proposals and business cases

• Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus

Your Style:

• Gravitas combined with exceptional and polished written and oral communication skills

• Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook

• Education - Bachelor’s Degree required. Masters and technical degree is a plus.

Compensation: $200,000-$230,000 OTE plus equity

Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 20 days vacation + 10 public holidays + paid sick leave

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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