Implementation Project Coordinator

About 1Password:We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Our Customer Onboarding team is responsible for understanding the relationships and desired outcomes started during the sales process, building a launch plan for success, and helping customers get the most out of 1Password. 
As a Project Coordinator II, you'll help customers maximize the potential of 1Password by leading the successful, timely delivery of the technical implementation and onboarding for new clients. You’ll manage multiple small projects simultaneously, gather requirements, help define scope, and collaborate with internal teams to develop effective client solutions. You'll also act as the primary client contact, maintaining project documentation, leading status meetings, coordinating issue resolution, ensuring timelines are met, and providing a smooth transition to post-launch support.
This is a remote opportunity within Canada and the US.

What we're looking for:

• 1-2 years of experience in a Project Management, Implementation, or other B2B SaaS function (or a related field), with a proven ability to support multiple small projects and collaborate with cross-functional teams
• Solid verbal and written communication skills with demonstrated ability to communicate project updates and manage client expectations 
• Solid organizational and problem-solving skills with the ability to manage multiple tasks and prioritize effectively
• Foundational understanding of Project Management methodologies and/or Implementation frameworks, with some experience applying best practices in a project  environment 

What you can expect:

• Responsible for the successful delivery of the technical implementation and onboarding of 1Password for small & medium projects for new clients, ensuring adherence to project timelines and deliverables. Lead multiple projects at once, maintaining strict attention to detail across all assigned projects and tasks.
• Gather project requirements and help define project scope, working closely with teams to obtain level of effort estimates and adjusting timelines, scope, or cost as needed based on input from various teams.
• Develop and maintain project documentation, such as Project Plans, Stakeholder lists, and Task Lists, to meet both client and project needs while ensuring high-quality client service.
• Collaborate with Project Managers and other internal teams (e.g., Solutions Architects/Engineers, Trainers, Customer Success Managers) to develop effective solutions that meet client requirements and identify opportunities for enhancing the client's use of 1Password features.
• Capture and document client business requirements for non-standard requests and collaborate early with other internal teams (e.g., Product, Customer Success, Account Management) to ensure proper coordination and escalation when necessary.
• Set clear project expectations and timelines, ensuring coordination with internal teams so that timelines are met and addressing potential delays or risks.
• Schedule and conduct project status meetings and provide regular status reporting to clients, which may include using standardized risk logs for ongoing mitigation
• Serve as the primary point of contact for assigned clients, managing client communication related to project deliverables, questions, and requests via email and project management tools.
• Help coordinate issue resolution with internal teams during product configuration, testing, or post-launch phases, ensuring timely resolution or escalating to senior team members when needed.
• Perform basic quality assurance reviews on your work and the work of other stakeholders involved in the project to ensure that deliverables meet client and internal standards.
• Build a strong understanding of 1Password’s suite of products and services, allowing you to confidently support projects and client requests.
• Contribute to team success by providing general support to senior team members when needed.

USA-based roles only: The annual base salary for this role is between $69,000 USD and $92,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $62,000 CAD and $84,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.
What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:
Health and wellbeing> 👶 Maternity and parental leave top-up programs> 👟 Wellness spending allowance> 🏝 Generous PTO policy > 💖 Company-wide wellness days off scheduled throughout the year > 🧠 Wellness Coach membership> 🩺 Comprehensive health coverage
 Growth and future > 📈 Company equity for all full-time employees> 💸 Retirement matching program> 💡 Training budget, 1Password University access, and learning sessions> 🔑 Free 1Password account (and friends and family discount!) 
Flexibility and community> 🤝 Paid volunteer days > 🌎 Employee-led DEIB programs and ERGs and ECGs> 🏠 Fully remote environment> 🏆 Peer-to-peer recognition through Bonusly
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice. Apply