Growth Architect

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands to build and execute customer-centric business strategies.

Job Description

The Growth Architect, Americas (GA) is a new role responsible for sales solutioning support for multi-service line, integrated deals across Merkle. You will be a partner to the sales leads, either the Enterprise Sales Leads (ESLs) or Client Partners (CPs), working specifically on larger, complex and integrated new business deals.

The GA articulates a clear growth story for the opportunity through data, design and experience that enables an ESL/CP to navigate prospect opportunities with empathy and direction. This team takes a holistic view of the customer experience, knowledge of the industry, the systems, the data available and then focus on impacts and the story it takes to win.

You have 2 primary functions during the sales process:

1. Support the sales process and organize our winning solution by producing internal alignment documents to structure our team and response

• Solution "Boxing" – to articulate and frame our client's business challenge that requires solution development.
• Solution "Story" Brief – taking the client challenge, to articulate the current state, future state and solution statement that outlines how we will get the client from the current to the future state by integrating our various offerings into a cohesive narrative that the client get digest and is "level appropriate" based on the buyer.
• Solution Path to Revenue – based on the solution outlined above, the GA will outline the tangible financial and non-financial benefits to the client, and thus, help define the financial benefits to Merkle. The goal of the GA is to help sell outcomes as opposed to outputs and those outcomes must be quantitative and measurable in nature.

2. To take these outputs and work with the team to produce winning proposals, presentations, demonstrations and other formats of response to clearly articulate Merkle's unique value proposition for the client.

Key Responsibilities

• You will work with sales leads to envision the opportunity, align with internal stakeholders/SMEs and coordinate our various capability leads into a cohesive solution story for clients to understand
• You will create sales solutions that are differentiated and create value to both the client and to Merkle
• The GA is not directly responsible for scoping/pricing, but will provide input and consultation to pricing to the sales lead
• Measurement/KPI's: Quota based TCV Targets for closed new business revenue

Qualifications

• Bachelor's degree from an accredited college/university; Master's degree a plus
• Minimum 10 years consultative selling and sales leadership success in a services business or agency
• Established contacts and relationships with potential customers at the C-suite
• Knowledge and understanding of the CX, Commerce and digital/performance marketing industry
• Ability to set a strategy and lead and motivate a senior team across multiple countries to deliver on that strategy.
• Strong commercial skills. Proven track record of creating large strategic deals (multi-year, multimillion dollar) deals for clients which deliver value to client and agency alike
• An ability to gain access to decision-makers at the highest levels in client organizations
• Outstanding consultative selling abilities with executive level customers and partners
• Strong collaboration capabilities are critical to this role

You will report to our Chief Growth Architect.

This position is remote-friendly.

Additional Information

The anticipated base salary range for this position is $136,000 - $219,650 / year

Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

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About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.