Field Applications Scientist

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Applications Scientist – AMR Midwest

Illumina is a Global Biotechnology company, growing at a rapid pace, we are currently looking for the best, customer focused Field Applications Scientist to join our mission, to improve human health by unlocking the power of the genome. The FAS is the primary technical field contact for Illumina customers, and is responsible for all new installations, all customer trainings, and for providing data analysis, logistical, and troubleshooting support in their territory.

This role is based in St. Louis – MO or Kansas City Missouri and will be primarily responsible for covering accounts in Missouri and Kansas. The role is remote but will require travel up-to 80% of your time.

Illumina's employee benefits are industry leading and include Flexible time off, Private medical insurance, Compassion and care time off, Leisure travel insurance, Lifestyle allowance, Employee Stock Purchasing Program, Volunteer time off and much more!!

Position Summary:

The Field Applications Scientist position is responsible for enabling customer success within their territory. The successful applicant will be part of an award-winning customer support team that leads the industry in customer satisfaction. The Field Applications Scientist partners with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.

This role requires troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration. You will be expected to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.

Responsibilities:

• Coordinate new installations, including facility inspections and instrument validation.
• Answer questions on customer lab and experimental design, workflow best practices, and data storage and analysis.
• Conduct on-site customer …