Evernorth Implementation Manager - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

External applicants must have prior Cigna Account Management or Implementation experience

Position Summary

Do you thrive in a fast-paced, collaborative environment that focuses on delivering great client service? Then this is the role for you! 

The Evernorth Implementation Manager (IM) is a cross-functional role that will oversee and manage implementation tasks and processes for Clients and Health Plans for CareNav+ and clinical products.

Client Relationships / Service

• Cross-functional, multi-faceted, external-facing role.

• Owns the client onboarding process for installation of CareNav+/clinical products and services and in tandem with clinical/vendor management teams, product and project teams for new and renewing clients.

• Lead and/or attend implementation meetings, as a supportive partner and develop and present implementation calendar tasks relative to Evernorth products and services including key milestones and deliverables. 

• Works with Sales and Client/Health Plan to obtain critical information necessary for Evernorth implementation account set-up.

• Work with Vendor Management Team to understand client strategy and developing relationships within the client implementation team.

• Communicating all decisions made during the implementation both externally and internally within Evernorth as applicable.

• Active implementation progress tracking status in Vista and daily time tracking documents.

• Participate in planning sessions and other related meetings and sessions with internal business users as well as our external clients.

• Create and provide implementation calendar or tasks representing the Evernorth implementation process and expectations. 

Internal Liaison

• Partner with the Sales Executive, Product, Program/Project Teams, Service, Digital, Eligibility, and Vendor Management Team to fully understand the client intent with respect to Clinical/CareNav+ products and services selected. 

• Ensure technical experts are introduced to client as appropriate and partner with internal matrix partners to ensure timely and accurate implementations. 

• Coordinates an internal matrix team with subject matter experts within Evernorth to execute overall implementation for client and manages issues through resolution, specific to the Evernorth implementation process. 

• Communicate ongoing implementation status. Surface, negotiate and resolve all issues relative to Evernorth implementation, process, plan design and timing of deliverables. Communicate outcome and next steps with Matrix Partners.

• Contributes and develops new processes and workflows for large enterprise projects, working alongside Product, Business and Enterprise Project Managers/Teams.

Data Analysis

• Owns proactive routine service touchpoints with client regarding service dashboard results and quarterly service performance reporting. Provides ad hoc reports to …