Evernorth Implementation Manager - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

External applicants must have prior Cigna Account Management or Implementation experience

Position Summary

Do you thrive in a fast-paced, collaborative environment that focuses on delivering great client service? Then this is the role for you! 

The Evernorth Implementation Manager (IM) is a cross-functional role that will oversee and manage implementation tasks and processes for Clients and Health Plans for CareNav+ and clinical products.

Client Relationships / Service

• Cross-functional, multi-faceted, external-facing role.

• Owns the client onboarding process for installation of CareNav+/clinical products and services and in tandem with clinical/vendor management teams, product and project teams for new and renewing clients.

• Lead and/or attend implementation meetings, as a supportive partner and develop and present implementation calendar tasks relative to Evernorth products and services including key milestones and deliverables. 

• Works with Sales and Client/Health Plan to obtain critical information necessary for Evernorth implementation account set-up.

• Work with Vendor Management Team to understand client strategy and developing relationships within the client implementation team.

• Communicating all decisions made during the implementation both externally and internally within Evernorth as applicable.

• Active implementation progress tracking status in Vista and daily time tracking documents.

• Participate in planning sessions and other related meetings and sessions with internal business users as well as our external clients.

• Create and provide implementation calendar or tasks representing the Evernorth implementation process and expectations. 

Internal Liaison

• Partner with the Sales Executive, Product, Program/Project Teams, Service, Digital, Eligibility, and Vendor Management Team to fully understand the client intent with respect to Clinical/CareNav+ products and services selected. 

• Ensure technical experts are introduced to client as appropriate and partner with internal matrix partners to ensure timely and accurate implementations. 

• Coordinates an internal matrix team with subject matter experts within Evernorth to execute overall implementation for client and manages issues through resolution, specific to the Evernorth implementation process. 

• Communicate ongoing implementation status.  Surface, negotiate and resolve all issues relative to Evernorth implementation, process, plan design and timing of deliverables.  Communicate outcome and next steps with Matrix Partners.

• Contributes and develops new processes and workflows for large enterprise projects, working alongside Product, Business and Enterprise Project Managers/Teams.

Data Analysis

• Owns proactive routine service touchpoints with client regarding service dashboard results and quarterly service performance reporting.  Provides ad hoc reports to the account team and client.  Analyzes data/trends and responsible for presenting results to the client.

Qualifications

• High School Diploma or GED required. Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree required or equivalent work experience; MBA, PMI Certification, or Six Sigma training also valued.

• 3+ plus years work experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution. 

• Ability to establish strong matrix partner relationships and follow through on expectations.

• 3+ plus years work experience in Clinical Operations, Clinical Consultation, or Implementation, preferred.

• Familiarity with Cigna and Evernorth ecosystem/products and services and understanding of Cigna and Evernorth systems and data repositories highly preferred.

• Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management. 

• Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.

• Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team and strong problem solving and conceptual skills required.

• Ability to manage multiple and divergent priorities and deadlines, work independently and collaboratively, and proactively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions.

• Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required.

• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.

• Excellent presentation skills. Previous/proven success and three to five years' experience delivering customer/producer communications.

• Demonstrated success in negotiations and ability to influence internal/external constituencies.

• Demonstrated leadership and motivational skills in fast-paced environment.

• Excellent relationship building skills with proven ability to create and further develop strong relationships with both business and IT leadership.

• Detail oriented with excellent research skills and excellent organizational and time management skills required.

OTHER

• Less than 15% travel, as needed.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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