EverHealth - Head of Payment (Remote, US)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/  

EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that’s why we’ve created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business. 

Role:

EverHealth is looking for an experienced payments leader who can set the vision and strategy for payments. As Head of Payments, you will own the P&L for EverHealth payments and be responsible for developing the overall payments strategy; working cross-functionally with marketing, sales, CX, and product to ensure we meet our growth expectations.

The Head of Payments at EverHealth will play a pivotal role in driving the transformation of our Payments product into a core component of our business strategy. This role is instrumental in orchestrating the evolution of our payments offering to dominate healthcare payments, delivering unparalleled customer experiences, and directly contributing to the company’s revenue growth strategy. The right candidate for this will be a proven results-oriented leader who possesses outstanding business acumen in both the SaaS / Payments business model and also in the operations and key business processes of SMB Healthcare businesses. In this role, you will obsess over the optimization of our payment's revenue opportunity at EverHealth. You will uncover opportunities to deepen our penetration rates, increase payment volumes, and optimize our net yield. You understand that to accomplish this, our payment solution will need to solve real problems for our customers. So, you will identify new features and payment workflows that will reduce transaction friction and increase payment collection for the Healthcare customers we serve.

Responsibilities:

Payment Strategy & Operations:

• Develop and execute a strategic roadmap for payment penetration tailored to EverHealth’s SaaS offerings and target markets. Extreme focus on accelerating revenue growth with innovative strategies to drive payment enablement, activation, utilization, and net take rate.

• Oversee the development, enhancement, and management of payment products, features, workflows, and integrations into EverHealth systems of action. Collaborate with product management and engineering teams to prioritize feature development and ensure seamless integration with the platform.
• Monitor payment performance metrics, identify bottlenecks, and implement improvements to streamline processes. Track key performance indicators (KPIs) and optimize strategy / tactics to drive improvement in identified KPIs. Relentless focus on payments funnel conversion from activation to take rate.
• Develop and implement risk management strategies to mitigate fraud, chargebacks, and other financial risks associated with payment processing where EverHealth has risk exposure. Monitor transaction data and fraud trends to proactively identify and address potential threats.
• Stay abreast of emerging payment technologies and trends in the US market, such as contactless payments, mobile wallets, and real-time payment networks.
• Ensure compliance with applicable laws, regulations, and industry standards governing payment processing in the United States, including PCI DSS, NACHA rules, and state-level regulations.
• Prepare and present regular metrics, reports and presentations for the EverHealth leadership team.

Go-to-Market Strategy:

• Develop and execute comprehensive GTM strategies for integrated software solutions in the EverHealth portfolio, ensuring alignment with overall business objectives.
• Build and nurture strategic partnerships with payment processors, acquiring banks, card networks, and other relevant stakeholders in the global payments’ ecosystem. In partnership with EverCommerce payments leadership, negotiate contracts, terms, and pricing to optimize processing costs, reduce friction, and maximize revenue opportunities.
• Work alongside the sales team to refine tactics and incentive structures, empowering sales representatives to effectively articulate the unique value proposition of our payments solution.

Leadership and Cross-functional Collaboration:

• Lead cross-functional teams in a direct management or matrix environment, including product management, sales, marketing, and customer support, to drive successful product launches and market adoption.
• Serve as the primary point of contact for internal and external stakeholders on payment-related matters.
• Recruit, mentor, and lead a high-performing payments team. Foster a culture of innovation, collaboration, and continuous learning within the team.

Qualifications:

• Minimum 7+ years of relevant work experience including leadership roles integrating and growing embedded payments in SaaS platforms and prior P&L oversight of >$5m+ of annualized payments net revenue.
• Experience driving payment growth in a scaled PE-backed portfolio company.
• In-depth understanding of the payments ecosystem and how it works with a focus on SMB.
• Deep understanding of payments technologies, fraud, risk, and compliance.
• Strong negotiation, contracting and problem-solving skills.
• Facilitate open dialogue and active listening, promoting a collaborative environment where team members feel valued and heard.
• Proven ability to work independently with minimal oversight-you thrive on the opportunity to lead, set vision, and then execute the plan.
• Strategic planning and organizational skills.
• Ability to be analytical and translate analysis and insights into actionable business plans.
• Excellent written and verbal communication skills and experience collaborating with executives and peers.

Personal Characteristics:

• Team-oriented, work well engaging with teams across the company.
• Exceptional leader and action-oriented self-starter who can set strategy and drive execution with a "roll up the sleeves" approach, strong entrepreneurial spirit.
• Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed.
• Strategic thinker with the ability to define processes and design customer-centric experiences that differentiate the Payments product offering.
• Excellent analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
• Passionate about building high achieving businesses and teams.
• Someone that can build consensus and influence across all levels within the organization, including sponsors, companies, clients, and other external stakeholders.
• You possess high emotional intelligence with a proven ability to communicate and manage well at all levels of the organization.

Where: Remote, US
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The target base compensation for this position is $180k to $200k USD per year with a variable component in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!