EverCommerce Payments - Customer Success Manager

Customer Success Manager – EverCommerce Payments, Denver/Hybrid/Remote

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

The EverCommerce Payments organization, also known as PaySimple, is focused on delivering unparalleled value to our partners and customers through frictionless embedded payments and commerce solutions at scale.

We are looking for a Customer Success Manager to join our EverCommerce Payments brand to develop deep relationships with an assigned portfolio of our most valuable customers to educate, drive adoption, and masterfully navigate value add conversations with customers who utilize our software and payment solutions. 

You are an experienced and strategic account manager who has managed a large portfolio of accounts, preferable in the SaaS space. You have experience scaling playbooks and balancing 1:1 and 1:many outreach. You are comfortable and confident in outbound communication to a diverse set of stakeholders and company representatives. You are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers, and keeping cool under pressure. You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool. You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals. You are driven to exceed company, team and individual goals. You thrive in an environment that you can help evolve, grow, and improve as we expand into new territories, businesses, and products. You are comfortable and confident working with large data sets in order to make recommendations to small business owners and/or track and report on the performance of your portfolio. Not required, but highly valued: experience in the electronic payment processing industry, associated pricing models, and industry best practices.

Responsibilities:  

• Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs
• Master our …