Enterprise Core Customer Success Manager - Remote Canada Mountain
Canada - Remote
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This role is open to candidates currently residing in and authorized to work in Canada. An ideal candidate will currently reside in either the Pacific, Mountain, or Central Time Zone.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional …
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Canada Remote
Benefits/PerksArchitect of your own career Autonomy Autonomy and support Autonomy and support to make an impact Base salary + bonus Competitive total compensation package Equity refresh awards Hyper-growth environment Opportunities for career growth Restricted stock unit awards Support Total Direct Compensation
Tasks- Champion, role model, and embed Samsara’s cultural principles
- Conduct workshops
- Solve complex problems
Account management Business solutions CAN Cloud Collaboration Communication Compensation Consulting Customer Success Emotional Intelligence Engineering Infrastructure Internet of Things IoT Leadership Legal Manufacturing Operations Problem-solving Product Product Solutions Recruiting SaaS Sales Sales Engineering Sustainability Telematics
Education TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8