Engineer- Managed Services - IBMi

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The Managed Services Power Systems Engineer – IBM I is responsible for a range of tasks including operating system installation and upgrades, installation and configuration of various software packages, and ordering and installation of patches and fixes (PTFs). The role also involves problem analysis, documentation, root-cause analysis, and the creation of incident reports. Additionally, the engineer will handle troubleshooting, problem resolution, maintenance, and support, as well as performing cost analysis and technical reviews of customer environments. This position requires direct contact with CDW customers, which includes occasional travel to customer sites, approximately 10% of the time.

What you will do: 

• Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
• Perform problem analysis and documentation, root-cause analysis, and create incident reports
• Perform detailed troubleshooting for complex system engineering issues
• Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
• Perform on-demand save and restore operations using various technologies and software packages
• Perform migrations and due-diligence documentation for new Sirius Managed Services customers
• Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
• Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Coordinate with team with pre-sales questions regarding existing customer base
• Work with IBM and other vendors to resolve customer issues
• Act as a liaison between Engineering and Operations groups
• Provide guidance and on-the-job training to less experienced personnel
• Provide on-call support in a defined rotation schedule

What we expect of you: 

• Bachelor’s degree and 3 years of IT experience, OR
• 7 years total of IT engineering experience, including 3 year’s experience, including troubleshooting and maintenance of environments running the IBM i operating system
• Experience with Microsoft Office (Outlook, Word, Excel, etc.)
• Experience with troubleshooting and maintenance of environments running the IBM i …