Engagement Manager, Design Partnership

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a talented, passionate individual to help grow our Design Partnership program. This person will lead first of a kind engagements with large Enterprises to deliver long-term value for the customer and product innovation for Atlassian. This role involves collaboration with individuals across our customers’ and own organization, identifying new ways to use Atlassian products to drive value and delivering prioritized initiatives and engagements. A successful candidate will build a deep understanding of Atlassian’s capabilities, understand customer needs, be comfortable with cross-functional partnership, drive & influence transformational change with customers. In addition to customer engagements, we are looking for an individual passionate about building for scale, creating consistency and standard processes around our Design Partnership Program. 

Responsibilities

• Lead design engagements from discovery to value realization, engaging along the way diverse stakeholders across Atlassian and customer organizations 

• Identify, gather, and organize resources across internal teams (GTM, product, legal, trust, etc.) to deliver results for customers 

• In addition to being overall engagement lead, individually own customer engagement, value proposition, program management and engagement metrics

• Provide guidance and support to the team in developing reporting on engagements and success metrics

• Build deep understanding of customers’ business, challenges and needs 

• Strategically identify ways we can make customer success repeatable and measurable; identify, create and track joint KPIs, metrics, and reports

• Advocate within Atlassian for customer value-driving evolutions to our product and distribution strategy and manage up when roadblocks or bottlenecks are identified  

• Codify and extract learnings from engagements, including implications for Atlassian product and GTM teams 

• Manage pipeline for future and ongoing design engagements 

• Create resources, playbooks and guidelines to support design engagements globally 

Qualifications

We’re looking for someone who meets the minimum requirements to be considered for the role. We encourage you to apply should you meet many of these requirements and have the ability and interest to develop the others.

• 10+ years experience in consulting, product management, professional services, partner management, and/or business development

• Outstanding program management and communication skills; ability to toggle between detail orientation and strategy and navigate ambiguity  

• Ability to work across internal groups, managing projects and teams indirectly, marshalling resources toward a common goal, driving for results and developing strategic recommendations for senior leaders.

• Experience working cross-functionally with internal and external teams 

• Track record of organizational change management 

• An ownership-oriented mindset that orients around building, bringing creative problem solving and an orientation towards action to quickly test and iterate 

• Tech company experience ideally at fast-growing startups

• Demonstrated ability to quickly learn highly complex technologies and, ideally, prior Enterprise SaaS experience 

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $134,600 - $179,500

Zone B: $121,200 - $161,600

Zone C: $111,800 - $149,000

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.