Director, Solutions Consulting

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Brief Description 

Sprinklr is looking for a Sr Director of Solutions Consulting.  This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor within key accounts, and recruiting and developing team members. 

• As the Sr Director of Solutions Consulting, you will be the business leader across your region working closely with sales, marketing, post sales, product and finance to accelerate growth and deliver customer value.  You will be the primary contact for your team of Solutions Consultants and directly aligned with your region’s success. You will manage their training, development, and growth, regularly observing them in the field and providing feedback. You will guide them in setting and achieving goals and ensure they are trained on industry-specific use cases and product enhancements as the platform evolves. 

• Additionally, you will interlock with product teams as a SC GTM leader, ensuring alignment between product development and market needs. You will collaborate closely with product managers and engineering to provide feedback from the field, advocate for customer requirements, and influence the product roadmap. Your role will involve facilitating communication between the SC team and product teams to ensure our solutions meet market demands and deliver exceptional value to customers.  

Main Responsibilities: 

Business and Technical Leadership in Solution Consulting: 

• Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems within the CXM landscape and how they align with Sprinklr's capabilities 
• Lead technical and business discussions with customers and account teams to understand business requirements and propose innovative solutions that leverage the full potential of Sprinklr's Unified-CXM platform.  Serve as executive sponsor on strategic accounts. 
• Own and drive top deals in and out of quarter for the Americas business, emphasizing the transformative power of unified customer experience management 
• Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds 
• Train and support the SC team in delivering consultative value propositions, designing and building end-end solutions for customers  
• Initiate and lead projects to develop team capabilities and improve organizational structure and offerings.  
• Lead SC enablement and onboarding functions ensuring SC experience is of the utmost importance for service delivery. 
• Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc. 

Business Leadership: 

• Lead and motivate sales teams to achieve and exceed revenue targets, with a focus on design the proper solutions for our customers with Sprinklr’s CXM platform. 
• Develop and articulate a cohesive Go-to-Market (GTM) strategy partnering with respective divisional vice presidents. 
• Create content and participate in industry events to establish thought leadership in the CXM space, with a focus on the synergies between customer architecture and Sprinklr's platform 
• Provide technical leadership to engineering and development teams. 
• Foster a culture of innovation, quality, and continuous improvement. 
• Oversee the design and architecture of complex software systems. 
• Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions. 

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Product Interlock and Innovation 

• Establish and lead a well-defined product interlock process bringing together GTM, product teams, and Sprinklr platform specialists 
• Facilitate regular meetings between sales, marketing, product teams, and Sprinklr integration experts to align on product improvements and roadmap 
• Gather and synthesize market feedback to inform product development priorities, ensuring seamless integration with Sprinklr's evolving capabilities 
• Identify opportunities to leverage new tools and capabilities in Social, marketing and CCaaS technologies that complement and enhance Sprinklr's Unified-CXM platform 
• Develop and implement architectural strategies for software solutions. 
• Align architectural strategy with business goals and technological advancements. 

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Training and Development: 

• Manage the training and growth of the SC team. 
• Provide regular feedback from field activities. 
• Guide the team in setting and achieving goals. 
• Ensure the team is trained on industry-specific use cases and product updates. 

Desired Skills and Experience: 

• 10+ years of enterprise-scale experience in presales or solutions consulting. 
• 8+ years of presales management experience. 
• Proven experience in a customer-facing role in an enterprise software company. 
• Strong leadership capabilities with a track record of managing and developing high-performing teams. 
• Expertise in human-centric design workshops to drive customer-focused solutions. 
• Strong understanding of enterprise architecture principles and practices. 
• Extensive experience in complex system design and integration. 
• In-depth knowledge of enterprise marketing strategies and best practices. 
• Ability to present and effectively communicate to customers and team members. 
• Excellent written, communication, and presentation skills. 
• Well versed in data architecture, API design and AI LLM Models 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.