Director, Partnerships, Voice & CCaaS

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a strategic and dynamic Director of Voice & CCaaS Partnerships to build high-impact, scalable and sustaining strategic partnerships with leading Voice and Contact Center as a Service (CCaaS) vendors, as well as their broader ecosystem of VARs and SIs. In this role, you will be instrumental in expanding LivePerson’s ecosystem by fostering and managing relationships with key partners that align with our vision to enhance customer experience through AI-powered solutions.

You will: 

• Strategic Partnership Development: Identify and evaluate potential Voice and CCaaS partners that complement LivePerson’s conversational AI offerings. Develop comprehensive partnership strategies that align with LivePerson's business objectives.
• Relationship Management: Build and maintain strong, collaborative relationships with senior executives at partner organizations. Act as the primary point of contact, ensuring clear communication, alignment of goals, and mutual growth.
• Negotiation & Contracting: Lead negotiations for partnership agreements, including terms, pricing, and performance metrics. Ensure all partnerships are structured to deliver maximum value for both LivePerson and its partners.
• Scaling Partnerships: Drive the successful integration and scaling of partnerships across global markets. Work closely with internal teams, including product, sales, marketing, and customer success, to ensure seamless execution and go-to-market strategies.
• Market Intelligence: Stay informed about industry trends, competitive landscape, and emerging technologies in the Voice and CCaaS sectors. Leverage this knowledge to inform partnership strategies and identify new opportunities for growth.
• Cross-Functional Collaboration: Collaborate with internal stakeholders to align partnership activities with product roadmaps, sales strategies, and marketing campaigns. Advocate for partner needs within LivePerson, ensuring that joint solutions meet market demands.
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