Director of Client Success

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

If you are seeking a role where you can have a direct impact on the client experience, lead a team of talented individuals, and contribute to a meaningful mission in healthcare, this position as Director, Client Experience for our Payer team is the perfect opportunity for you. Join our team and be part of an exciting journey as we revolutionize the healthcare industry together.

You Will:

• Operate as the lead point of contact for any and all matters specific to the strategic customer(s) you are serving.
• Serve as primary escalation point for client executives and work with client leadership to ensure we are on a path to develop (or keep) high NPS scores.
• Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.
• Communicate the progress of project initiatives to internal and external stakeholders.
• Forecast and track key account metrics and service level agreements.
• Create summaries of all legal contracts to fully understand our contractual commitments and consistently identify opportunities to improve how we can optimize our contractual relationships with customers.

Position Requirements:

• This position requires a commitment to the principle of “No Job too Big; No Job too Small” - the Director will need to have a deep understanding of Account Manager roles/responsibilities so as to be a good coach and leader (and jump in, as needed).
• Strong history of individual and team development (e.g., development of training programs). 
• Strong interpersonal skills and …