Director, Customer Enablement

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The mission for the Customer Enablement Director is to lead and develop a high-performing Customer Enablement team, that is responsible for all customer product training, onboarding, and migration rollout. The Director will partner closely with the team to provide strategic and tactical guidance, while ensuring high quality delivery that directly drives product adoption, ongoing utilization, and customer impact. Internally, the Director will contribute to strategic and operational initiatives including major product/platform migration initiatives, working cross functionally with Sales, Product, Engineering, and the Operations organization, to drive successful scaling and growth of the customer base.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Successfully manage and develop a team of Customer Enablement Managers to drive product adoption, utilization, and impact
• Managed strategy and operational elements of the Customer Enablement team, including resource allocation, KPIs, demand forecasting, customer health management, and other team initiatives  
• Supported the development and implementation of tools, processes, and best practices to enable the growth and continued improvement of the Customer Success team 
• Drive scale and growth through cross-functional collaboration with leaders from internal teams on Product, Operations, Sales, Analytics, and Engineering

You will accomplish these outcomes …