Customer Support Specialist

About Medallion

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About the role

We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible. 

This role reports to the Associate Director of Implementation and Customer Support and base compensation for this role may land between $22 - $30 per hour. In addition Medallion offers equity, bonus, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level. 

What you'll do

• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.

• Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.

• Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.

• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.

• This role is expected to work PST hours

Qualifications

• 3+ years of experience in customer support role

• 1+ years of experience with Payer Enrollment, Licensing, and/or Credentialing 

• Proficient in using GSuites tools including GSheets, GDocs, and GMail

• Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization

• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization