Customer Success Manager, SMB - US - Remote CA, CA, United States

Job Description

We’re looking for a Customer Success Manager to join Procore’s SMB Customer Success Team. In this role, you’ll build, retain, and grow our client base. In this role, you’ll work closely with our Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.

As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution with General Contractors, Specialty Contractors, and Owners. You’ll be instrumental in developing and maintaining relationships and delivering custom ROI analysis for our client base. You will deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership. This role will be positioned to support our Commercial Vertical.

This position reports to the Manager, Customer Success, SMB, and can be based remotely. We’re looking for someone to join us immediately.

What you’ll do:

• Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing our accounts while mitigating risk
• Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirrors their business goals and objectives
• Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify and forecast risk as well as growth opportunities within the portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitor

What we’re looking for:

• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Ability to thrive in a team environment
• Innovative, persuasive, creative, and have a genuine curiosity in their client's business
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

Additional Information

Base Pay Range $64,000 - $88,000 plus commission for an estimated on-target earnings of $80,000 - $110,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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