Customer Success Manager - Remote

Who We Are

Do you have questions? Our users have millions, so it’s imperative that our systems are stable, robust, and scalable. As a Customer Success Manager at Mainstay, you will play a critical role in driving growth, innovation, and expansion at Mainstay by proactively managing our partner relationships and ensuring they derive maximum value from our products and services. This position calls for a keen understanding of customer needs, goals, and challenges, with a focus on aligning these with the value our product or service delivers.

At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework — everything we do is designed to help people take the next step toward achieving their goals.

What You’ll Do 

• Develop and execute a comprehensive partnership strategy to expand and retain your portfolio of partners in alignment with Mainstay's business growth goals
• Proactively manage partner relationships to identify potential issues, spot opportunities for upselling, and enhance partner satisfaction and retention
• Cultivate strong relationships with partners to grow your network and expand brand awareness of Mainstay in the industry
• Oversee all aspects of managing the Mainstay platform for assigned partners, ensuring alignment with partner goals and use cases
• Track and report on partnership performance using data and metrics to identify improvement areas for partners and internal stakeholders
• Lead negotiations and discussions to expand or renew partnership agreements that align with the organization's goals
• Maintain accurate partner data and records in Mainstay's systems

What You’ll Have

• 5+ years of relationship management and a proven …