Customer Success Executive

About the job

We are looking for a Customer Success Executive to join our team. The Customer Success Executive is responsible for the orchestration of customer success plan initiatives and associated technical engagements designed to ensure customers are successful in their adoption of Red Hat products and platforms. You will work with select customers to understand the customer’s overall portfolio, technical and business priorities, and measures of success to help develop the customer’s success plan and orchestrate its execution with discrete initiatives to achieve their desired objectives.  You will provide the Voice of the Customer by sharing insights and best practices, and connecting with Sales, Engineering, Product, Support, and Partner teams to ensure success of adoption by customers.

What you will do

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures, to achieve their desired objectives. 

• Orchestrate the execution of customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).

• Identify opportunities for increased consumption, track monthly consumption against targets, and identify and/or plan key deployment timelines and milestones. 

• Be the Voice of the Customer, share insights, best practices, and connect with appropriate Red Hat teams. 

• Involve the right resources to address and remove technical blockers to adoption.

• Assess the customer’s knowledge and adoption level with Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology. 

What you will bring

• 5+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective. 

• Experience with technical project planning and execution management. 

• Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption. 

• Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.

• Ability to independently facilitate consultative-type customer-facing engagements.

• Experience with DevOps and agile concepts, application development, and deployment tools. 

• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.

• Candidate must be located in the Mountain Time Zone.

The salary range for this position is $162,950.00 - $260,830.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. 

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