Customer Solution Representative-Limited Term Position

Description -

This is a Limited Term Employee position, responsible for verifying customer entitlement and documenting cases for effective routing. The role ensures compliance throughout the service event, handles customer inquiries, and maintains strong relations internally and externally. The role contributes to improved customer interactions, adheres to standards, and assists in process implementation, while also performing assigned tasks under supervision.

Responsibilities

• Verifies customer entitlement and documents cases to appropriately direct end-users to relevant resources.

• Monitors the service event until its conclusion to ensure adherence to compliance standards.

• Acquires proficiency in handling customer requests and feedback through continuous learning and development.

• Resolves customer inquiries via phone, email, or claim, ensuring satisfaction as an adept inbound solutions associate.

• Maintains robust customer relations, both internally and externally, contributing to overall satisfaction.

• Gathers new business information to enhance customer interactions.

• Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.

• Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data.

• Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.

• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• Typically has 0-2 years of work experience, preferably in customer support, project or team management, or a related field.

Knowledge & Skills
• Account Management
• Accounting
• Billing
• Call Center Experience
• Customer Inquiries
• Customer Relationship Management
• Customer Success Management
• Customer Support
• Data Entry
• Financial Services
• Inbound Calls
• Invoicing
• Key Performance Indicators (KPIs)
• Marketing
• Outbound Calls
• Process Improvement
• Salesforce
• SAP Applications
• Technical Support
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information in support of team efforts.

Complexity
• Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $45,760 to $49,900 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement