Customer Service Admin Support A3

Join us in making a significant impact within the Oracle Health Support organization!

As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues related to their patient portals, utilizing both phone and electronic channels. Your primary focus will be on delivering exceptional support, meeting predefined goals, using our Knowledge Base, creating product documentation, using web resources, and conducting testing to efficiently address concerns.

In this dynamic position, you'll provide timely guidance and resolution to patients across a spectrum of technical and non-technical challenges, ranging from product navigation to registration and account management. 

Whether working remotely or in a call center environment, you'll serve as the frontline liaison between patients and our clients, fostering positive experiences and ensuring satisfaction!

As you grow in this role, you'll deepen your understanding of our core technologies and applications, becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we welcome individuals eager to learn and adapt quickly.

Proficiency in operating systems, hardware, software, networking, and the interrelationships among these elements in customer environments is essential.

Outstanding communication skills, adept time management abilities, and a proven track record of collaboration are critical in this role. We're seeking individuals who are committed to customer success and have a passion for delivering excellence in every interaction!

If you're ready to make a meaningful impact on others and grow your skills within a supportive and dynamic environment, we invite you to apply to our Oracle Health Support team! 

Career Level - IC0

Basic Qualifications

• At least 4 years total combined related work experience and completed higher education
• High School Diploma

Preferred Qualifications

• Bachelor's degree or equivalent relevant work experience

Expectations

• Perform other responsibilities as assigned
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated …