Customer Engagement & Experience Principal Specialist

Date Posted:

2024-11-05

Country:

United States of America

Location:

RAZ99: RTN Remote, Arizona

Position Role Type:

Remote

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon is seeking a Customer Engagement & Experience Principal Specialist, to join our Customer Engagement & Experience Team.  The Principal Specialist will be responsible for coordination of customer engagements and events. The engagement planning will span across multiple Raytheon Strategic Business Units (SBUs), RTX businesses and functions as well as International and Federal Government Relations. The successful candidate will have strong analytical skills and sound judgment, with the ability to influence team behaviors to achieve results.

As part of the Requirements & Capabilities (R&C) team, the Principal Specialist will be an integral part of helping Raytheon further our vision to be the global leader in core  and next-generation weapon and security solutions. By any measure, RTX is an exciting and rewarding place to work. We pride ourselves on developing world-class talent in an inclusive atmosphere. The result is a workforce that takes pride in the company and consistently delivers superior solutions.

What You Will Do:

• Preplanning coordination, agenda development and on-site logistical support for key customer engagements
• Support senior level customer engagement activities including customer visits, as well as site tours for customers and internal RTX level visits
• Maintenance of customer account profiles and engagement outcomes will be maintained in the Customer Relationship Manager system – ERPM (Microsoft Dynamics software)
• This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but will be expected to attend meetings at the site location in Tucson, AZ as needed.

Qualifications You Must Have:

• Typically requires a Bachelor’s degree and 5 years of relevant industry experience or an Advanced degree and 3 years of relevant experience
• 3+ years’ experience with one or more of the follow disciplines: Business Development, Sales Operations, Supply Chain, Operations, and/or Program Management
• Experience analyzing metrics to drive business/program improvement
• The ability to obtain and maintain a US security clearance. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance. 

Qualifications We Prefer:

• Excellent communication and project management skills (written and verbal), as well as strong presentation skills
• Proven ability to develop effective internal and external relationships through personal influence and maintain trusting relationships at all levels of the organization
• Comfortable managing competing priorities and fluctuating deadlines
• Proactive, responsive, consistent and self-starting team player who drives continuous improvement
• High computer literacy and with confidence and skill working with: Microsoft Suite, MS Sharepoint (Rshare), Microsoft Dynamics (ERPM)

What We Offer:

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation assistance not available

Learn More & Apply Now!

• RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive. We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
• Please consider the following role type definition as you apply for this role: Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.

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The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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