Cloud Operations Manager - Weekend Shift

Manager, Cloud Operations – Weekend Shift

Location:                     Remote, USA
Employment Type:    Full-Time
Compensation:          $110,000.00 - $135,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. 
Benefits Offered:       Vision, Medical, Life, Dental, 401K

Summary

OneStream is seeking a hands-on Cloud Operations Manager to join its Cloud Operations team. This individual will oversee day-to-day activities while contributing to the overall growth and maturity of the cloud platform. Leading a team focused on service reliability and availability, the manager will drive the development of extensible services and platforms, implement standardized processes, and leverage data insights to enhance performance. Collaboration across teams will be essential to ensure smooth handoffs in a 'follow the sun' model for supporting the global customer base. The ideal candidate will have a proven track record of leading cloud infrastructure, operations, or support teams in an enterprise SaaS environment. Success in this role requires a combination of servant leadership, technical expertise, a passion for continuous learning, teamwork, and a commitment to customer success.

This position requires availability to work Thursday through Monday from 8:00 AM to 5:00 PM ET.

Primary Duties and Responsibilities

• Oversee and ensure provisioning of new customers, add-on, and migrations are completed within SLOs.
• Ensure service requests and incidents are triaged, documented, and resolved within defined SLOs/SLAs.
• Creation and maintenance of technical documentation, workflows, and knowledge base articles.
• Provide support for level 2+ incidents and lead team members through technical challenges.
• Develop and manage meaningful relationships to work cross-functionally with program management, engineering, development, and support teams to breakdown silos, increase communication, and reduce friction.
• Monitor cloud environments and act on alerts/events, identify issues and ensure systems and automations are running optimally. Responsible for continuously generating and analyzing metrics to ensure that performance levels are satisfactory, and trends are identified and proactively addressed as necessary.
• Proactive monitoring of the end-to-end customer infrastructure ensuring availability targets are achieved.
• Ensure adherence to SOC, ISO27001, and FedRAMP moderate & high controls through technology, people, and processes.
• Maintain systems in accordance with best practices to improve service delivery, availability, disaster recovery, and security posture.
• Oversee the planning, deployment, and continuous improvement of monthly maintenance (Patching, PKI renewal).
• Define and report on OKRs and SLOs to monitor process health and track continuous improvement efforts.
• Contribute to ITSM practices and drive continuous improvement through the value chain - Service Delivery, Service Desk, Event Management, Incident Management, Configuration Management and Change Management.
  
  

Human Resource Management

• Recruit, lead and manage high-performing, diverse teams, fostering a culture of excellence and collaboration through mentorship, coaching, professional development while having fun and embracing individuality.
• Oversee staff scheduling and task delegation in support of 24x7 operations across NA, EMEA, and APAC support centers.
• Conduct performance appraisals and provide constructive feedback through impactful coaching and mentoring.
• Encourage professional development through the availability of appropriate training opportunities.

Required Education and Experience

• BS/BA in Computer Science, Engineering, or relevant field.
• Azure Administrator Associate (Az-104 preferred) or equivalent across public cloud vendors.
• 7+ years of experience in Information Technology, Infrastructure, Service Desk, or Networking.
• 3+ years of experience as an IT Manager, Engineering Manager, Service Desk Manager, or similar role.
• General knowledge of identity management and information security best practices.
• Demonstrated understanding and experience leveraging ITIL Framework, Practices and Service Value Chain.
• Experience developing and managing OKRs, SLAs and SLOs.
• Hands-on technical expertise with implementation and administration of one or more cloud platforms (Azure, AWS, GCP). Azure is preferred.
• Experience with Microsoft technology stack (Windows Server, .NET/C#, IIS, SQL Server, Azure/Active Directory, M365).
• Familiarity with compliance frameworks and standards such as SSAE SOC, ISO or FedRAMP, and the application of technology to meet or exceed applicable controls.
• Ability to drive organizational change and build infrastructure capabilities that effectively optimize operational efficiency and deliver innovative solutions.

Preferred Education and Experience

• Experience working for a cloud service provider (CSP), managed service provider (MSP), or enterprise SaaS company.
• Intermediate knowledge of application architecture and design.
• Experience using ServiceNow ITSM, Service Catalog, CMDB, Incident Management.
• Automating processes using PowerShell, Bash, Python, or REST APIs.
• Network and application security device configuration and management (Cisco, Barracuda, Palo Alto, SonicWall).
• Experience with Corporate Performance Management (CPM) tools such as SAP, Oracle Hyperion (HFM, FDM, Planning, Essbase, Enterprise, PBCS, FCCS), IBM Cognos, Anaplan, or similar CPM solutions.

Knowledge, Skills, and Abilities

• Achievement orientated.
• Servant leadership.
• Strong reasoning skills.
• Self-motivated, self-starter.
• Independent thinker; uses good judgment.
• Ability to make decisions quickly in the best interest of the department.
• Ability to multitask a variety of projects.
• Prioritization skills.
• Comfortable communicating at all levels of management.

Supervisory Responsibilities

• This position is responsible for the direct supervision of the cloud operations team for the given shift consisting of Cloud SysOps Engineers and may grow as the team grows.

Who We Are

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific) 
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream  
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

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