Clinical Consultant- Senior Care Practice

Company:

Marsh

Description:

We are seeking a talented individual to join our team at Marsh as a Clinical Consultant in our Senior Care Practice. This position plays a crucial role in helping clients identify, assess, and mitigate the myriad of risks that can impact the client’s operations and bottom-line. The candidate selected is responsible for providing advisory services for clients focused on identifying, analyzing and mitigating risks that occur throughout their business operations, including during the provision of care and services to their customers.  The advisory services are coordinated with producers, account managers, other Marsh resources and the client to maximize efficiency and risk management effectiveness. This role promotes client retention and satisfaction through day-to-day responsiveness to questions and issues in a timely manner. Responses to clients are based on researched, current information and best practices with an understanding of industry trends and analysis of actual and potential risks. Solutions will be tailored to each clients’ needs, based on their priorities, resources and business philosophy. In addition to directly working with clients, leads and / or actively participates in the development of systems to support consulting, thought leadership, information gathering, solutions and products. This individual will also responsible for identifying and gaining knowledge about industry trends that may impact or contribute to losses and business outcomes.  The role will also use data, information and other resources to develop thought leadership for individual clients, all clients and the industry through industry organizations. Lastly, the candidate selected for this role will be recognized subject matter expert in Clinical Risk Management and Account Management who can manage client work, large projects and other assignments that contribute to growing and sustaining the practice by managing relationships with clients, analyzing risks, and implementing growth and retention strategies. Open to most Marsh locations across the US.

We will count on you to:

• Uses risk management expertise to provide services to clients including identifying and evaluating risks; reviewing loss experience; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to clients.

• Supports business retention and collaborates with other Account Management colleagues on active clients’ needs and generating new business.

• Drives relationships with clients, prospects, client teams and producers to provide best in class service, client retention and drive growth.

• Serves as a client contact and responds to complex client needs and questions to improve the client experience.

• Demonstrates a comprehensive understanding of changes in the senior living and long-term care industry to anticipate client and industry risk management implications.

• Conducts risk assessments and prepares risk assessment reports. These assessments include on-site visits, virtual inspections, interviews, document reviews and other observations. 

• Analyzes and synthesizes data and information to make recommendations specific to the client’s needs and assists with prioritizing and implementing agreed upon initiatives.

• Policy and procedure review and/or development in coordination with client’s overall risk management program and need.

• Generates ideas for, and develops, papers, webinars, podcasts and other training and communication outlets that support clients and prospects and distinguishes the practice as industry experts. 

• Presents at industry conferences and participates in association task forces and committees.

• Uses excellent writing and/or speaking skills to deliver content that is cohesive and comprehensive for the subject being contemplated.

• Collaborates with the senior living & long-term care practice members to explain clinical risk services, develop and implement client advocacy plans and support risk management strategies.

• Participates in prospect meetings, request for information responses and presentations and other sales efforts as requested.

• Advise on regulatory compliance and risk-related standards.

• Coordinate with third-party vendors for risk assessments or other risk initiatives.

What you need to have:

• Registered Nurse – ten years with an advanced degree (MSN, MBA, MPH)

• Certified Professional Healthcare Risk Management

• Property and Casualty licensure within 6 months of hire (if not already obtained)

• 7+ years of leadership positions/experience

• 10 + years of experience in healthcare, senior living, long-term care and/or risk management consultation

• Ability to travel up to 40%

What makes you stand out:

• Proficient in Microsoft Office Suite, especially Word and PowerPoint

• Excellent communication and interpersonal skills, including presentation and platform skills

• Writing skills: policies and procedures, papers, articles

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Attention to detail and strong organizational skills

• Knowledge of risk management frameworks and methodologies

• Experience with risk management software tools is a plus

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $149,000 to $317,300.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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