Client Services Representative | Must Reside in CA
Telecommuter CA, United States
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
- Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.
- Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
- Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
- Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
- Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
- Enjoy flexibility and autonomy in your daily work, your location, and your career path.
- Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
PRIMARY PURPOSE: To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Performs contract renewal and Client Service Instruction preparation for assigned accounts.
- Coordinates renewal pricing and …
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Must reside in CA Telecommuter
Benefits/Perks401k and matching Autonomy Career development Comprehensive benefits Comprehensive benefits package Dental Disability Employee assistance Flexibility Flexibility and autonomy Flexible Spending Flexible Work Schedule Health savings account Life Insurance Medical Professional development Professional development opportunities Promotional growth PTO Referral incentive program Vision Voluntary benefits
Tasks- Educate clients
- Manage accounts
- Travel as required
Account management Analytical Claims Adjudication Claims management Client service Client Services Coding Collaboration Communication Cross-selling Customer Satisfaction Customer service Data analysis Disability Discretion Empathy Facilitation Flexibility Growth Inclusion Insurance Interpersonal Interpretive IT Leadership Liability Management Microsoft Office Microsoft Office products Monitoring Negotiation Organizational PC literate Performance competencies Presentation Problem Resolution Program Management Project Coordination Sales Workers Compensation Written communication
Experience6 years
EducationBachelor's degree Equivalent Health
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9