Client Services Executive

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving new sales within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams. Responsible for customer retention, meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system.

Job Description

Core Responsibilities

• Maintain and manage a portfolio of 3-6 accounts and/or an existing revenue base of $10-$2 5M for clients in the Fortune 100 or national / global distributed enterprise space with > 1000 locations.
• Manage sales opportunities, quota, funnel and forecast for each account/module; lead revenue forecasting activity within accounts and deliver to leadership at beginning of each month.
• Meet or exceed monthly sales quota by identifying and closing of new opportunities owning end-to-end sales process / execution.
• Lead contract renewal negotiations to protect and grow existing revenue streams.
• Serve as subject matter expert of company products to develop solutions in partnership with engineering and pricing partners that deliver value to customers and include but are not limited to Managed Broadband, VoIP, Professional Services, Ethernet services, SDWAN; consultative selling approach will be necessary for selling bundled solutions.
• Cultivate relationships at CXO level to gain insight into customer strategy, expansion plans etc.; position and sell services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Lead and manage quarterly business reviews (QBRs) for each account with an emphasis on broader business relationship; accountable for executive briefing …