Client Performance Manager

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Portfolio Manager III - NGC

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $93,400.00 - $140,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Portfolio Manager is responsible for managing and growing a portfolio of dealer clients with lines of credit that range from $50,000 to $2,500,000 within the Placerville, Reno, Carson City, Roseville, Rocklin, Rancho Cordova geography. The primary responsibilities include building and maintaining relationships with clients, optimizing the portfolio through the clients’ use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts.

CANDIDATE MUST LIVE IN ONE OF THE FOLLOWING CITIES:
PLACERVILLE, SHINGLE SPRINGS, CAMERON PARK, RANCHO CORDOVA, ROSEVILLE, ROCKLIN, AUBURN, GRASSVELLY, RENO, CARSON CITY, OR FALLON, NV.

Responsibilities

• Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as a floor plan subject matter expert to their portfolio of clients.
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually and by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth, and risk mitigation.
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations.
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk.
• Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress.
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe. Minimize loss and maximize recovery.  
• Physical inspection of inventory, and accuracy of audits and repossession as necessary. Inspect what is expected to ensure …