Client Performance Manager III

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Performance Manager III

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $93,400.00 - $140,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Portfolio Manager is responsible for managing and growing a portfolio of dealer clients within an assigned geographic territory.  The primary responsibilities include building and maintaining relationships with clients, optimizing the portfolio through the clients’ use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts.

Essential Duties and Responsibilities:

• Optimize each client’s use of the line of credit within an assigned portfolio by acting as a floor plan subject matter expert to their portfolio of clients. 

• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually and by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation.  

• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations. 

• Collect and analyze client financial information and various internal reports and dashboards to assess add monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk. 

• Support the Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts.   

• Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company. 

• Support the Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts.   

• Document in Salesforce all activities and client interactions as required by the company.   

• Cultivate Cox Automotive cross business unit relationships and opportunities.  

• Participate and support other projects and initiatives as required. 

• Perform all other duties as assigned.   

 

Job Knowledge, Skills and Abilities:  

• Knowledge of the automotive industry (various sectors). 

• Knowledge of the finance industry (various sectors). 

• Strong financial acumen with working knowledge of key financial tools and terminology. 

• Strong presentation, verbal and written communication skills. 

• Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization.  

• Strong time management skills with ability to manage deadlines. 

• Strong negotiation and collection skills. 

• Strong analytical and problem-solving skills. 

• Ability to work independently and in a remote environment. 

• Ability to maintain a high level of safety awareness and take necessary safety precautions. 

• Proficient in Excel, Word, PowerPoint, Outlook, Teams and Salesforce.  

 

Education and Experience:  

• BA/BS or equivalent work experience required 

• 5+ years’ related experience in finance, sales, account management and/ or collections required 

• Automotive and/or floorplan industry back-ground preferred 

 

Physical Demands:  

• Travel:   Greater than 25% with some overnight travel required.   

• Ability to travel, fly, drive.  

• Ability to sit and stand for extended periods of time. 

• Valid driver’s license required for this position. 

 

Disclaimer: 

The description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 

 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Apply