Client Experience Manager II - RapidScale

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Client Experience Manager II - CCI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $80,600.00 - $121,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.

Job Description

The Client Experience Manager role is the equivalent of an Account Manager at other organizations. This position reports to the Sr Manager of Client Experience and is responsible for all aspects of management and support of RapidScale’s customers throughout the customer’s lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this position's duties.

Duties and Responsibilities

• Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
• Facilitate the retention and renewal of existing customer base
• Recognize, nurture, and achieve revenue growth from existing customers
• Actively build and refresh a customer contact list for reference
• On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
• Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
• Recognize and report on improvement opportunities in a constructive manner
• Properly protect all customer information
• Cooperate in a timely manner with all management requests for reports or information
• Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events
• Perform special projects as required

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

Educational & Skill Requirements

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 …