Client Experience Manager I (RapidScale)

Remote - North Carolina


Cox Communications, Inc.

Job Family Group


Job Profile

Client Experience Manager I - CCI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift



Compensation includes a base salary of $45,500.00 - $68,300.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $55,000.00.

Job Description

The Client Experience Manager role is the equivalent of an Account Manager at other organizations. This position reports to the Sr Manager of Client Experience and is responsible for all aspects of management and support of RapidScale’s customers throughout the customer’s lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this position's duties.

Duties and Responsibilities

  • Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
  • Facilitate the retention and renewal of existing customer base
  • Recognize, nurture, and achieve revenue growth from existing customers
  • Actively build and refresh a customer contact list for reference
  • On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
  • Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
  • Recognize and report on improvement opportunities in a constructive manner
  • Properly protect all customer information
  • Cooperate in a timely manner with all management requests for reports or information
  • Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events

Educational & Skill Requirements

  • Bachelor’s degree in a related discipline and 2 years’ experience in a related field or 6 years’ experience in a related field in lieu of a degree.
  • Experience in customer base management, inside sales, channel management
  • Knowledge of account management duties
  • Excellent communication, presentation, writing and editorial abilities
  • Excellent organizational, follow-up and time management skills


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Application Deadline: 06/11/2024 Apply

Job Profile


North America


United States


Additional paid time off for various reasons Annual incentive/commission target Bereavement leave COVID-19 vaccination leave Flexible Vacation Flexible work option Jury duty leave Military leave Paid holidays Paid Time Off Paid wellness hours Parental leave Time off to vote Volunteer time off


Account management Channel Management Communication Customer Base Management Inside sales Negotiation Presentation Sales

  • Achieve revenue growth from existing customers
  • Attend meetings and events
  • Build customer contact list
  • Facilitate customer retention and renewal
  • Nurture customer relationships
  • Protect customer information
  • Recognize improvement opportunities
  • Support sales efforts

2 years


Bachelor's degree


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9