Client Experience Manager I (RapidScale)
Remote - North Carolina
Company
Cox Communications, Inc.Job Family Group
SalesJob Profile
Client Experience Manager I - CCIManagement Level
Individual ContributorFlexible Work Option
Can work remotely anywhere in the specified countryTravel %
Yes, 5% of the timeWork Shift
DayCompensation
Compensation includes a base salary of $45,500.00 - $68,300.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $55,000.00.Job Description
The Client Experience Manager role is the equivalent of an Account Manager at other organizations. This position reports to the Sr Manager of Client Experience and is responsible for all aspects of management and support of RapidScale’s customers throughout the customer’s lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this position's duties.
Duties and Responsibilities
- Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
- Facilitate the retention and renewal of existing customer base
- Recognize, nurture, and achieve revenue growth from existing customers
- Actively build and refresh a customer contact list for reference
- On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
- Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
- Recognize and report on improvement opportunities in a constructive manner
- Properly protect all customer information
- Cooperate in a timely manner with all management requests for reports or information
- Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events
Educational & Skill Requirements
- Bachelor’s degree in a related discipline and 2 years’ experience in a related field or 6 years’ experience in a related field in lieu of a degree.
- Experience in customer base management, inside sales, channel management
- Knowledge of account management duties
- Excellent communication, presentation, writing and editorial abilities
- Excellent organizational, follow-up and time management skills
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays …This job isn't fresh anymore!
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Annual incentive/commission target Bereavement leave COVID-19 vaccination leave Flexible Vacation Flexible work option Jury duty leave Military leave Paid holidays Paid Time Off Paid wellness hours Parental leave Time off to vote Volunteer time off
Tasks- Support sales efforts
Account management Channel Management Communication Inside sales Negotiation Presentation Sales
Experience2 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9