Client Account Manager

Trusted empowers the healthcare workforce with technology-first solutions to optimize the clinical workforce. By combining our AI-powered staffing platform with dynamic labor marketplaces, we help leading employers automate the matching and fulfillment of clinical staff---driving down labor costs and reducing administrative burden. Our mission, to help people everywhere get care, has support from top institutional investors such as Craft Ventures, Felicis Ventures, Stepstone, and Founder Collective as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, and Town Hall Ventures.

You will use your direct experience as a Recruiter or Account Manager in the Travel Nursing Industry to serve as a partner and key collaborator with our clients to understand their staffing needs. You will proactively solve problems, fill open jobs, and ultimately grow these strategic relationships to maintain and expand our business.  The Account Manager will take initiative, setting objectives and creating actionable plans to deliver results. You will be a resourceful, solution oriented problem-solver, expertly navigating areas such as how and when jobs are posted, upcoming projects or staffing challenges, what the job submission requirements are, and the interview and offer process cadence. You will remove barriers where possible and work collaboratively with the product and Nurse Advocate teams to increase our submission-to-offer rate. The Account Manager will be the day-to-day relationship support required to place and retain Clinicians.

• Maintain trusted relationships with assigned clients, resulting in a 100% retention rate of current and future accounts.
• Meet assigned targets for growth.
• Develop new relationships that result in successful additions to our client roster.
• Gather and track feedback from clients and create reports on the health of relationships and opportunities for improvement.
• Collaborate with leadership on the Nurse Advocate team to improve standing with clients through higher quantity and quality of placements.
• Proactively identify and offer solutions to barriers for growth in our accounts and placements.

Who you are:

• Strategic-thinker. You anticipate future trends, helping the team to understand and use complex analyses to achieve goals.  You clearly distinguish and leverage the organization’s key differentiators, incorporating them into a solid long-term strategy. You are highly alert to the future, developing hypotheses and enabling their team to address change, tackle challenges and capture new possibilities. You see the big picture in a relationship and know how the little things you do today to provide value can create big things down the road.
• Customer-focused. You champion the needs of clients, helping team members deepen insight into customer needs. You have a long-term understanding of client needs, building roadmaps with measurable outcomes that address current and anticipated problems.
• Influencing & Persuading. You make it a priority to broker relationships and forge connections that contribute to others success and advance Trusted's goals.
• Personable and reliable. You can create and grow relationships with key stakeholders by providing value and meeting their needs in order to grow these relationships.

You have:

• 3 or more years of experience in healthcare staffing with direct experience working with RNs, either in Account Management or Recruitment, preferably at a high-growth startup and/or a healthcare or staffing company.
• Experience in building and maintaining strategic relationships and growing a book of business with RNs through excellent presentation and communication skills with the ability to hold challenging conversations.
• Knowledge and understanding of the healthcare staffing landscape and buyers (VMS/MSP/Direct).
• Knowledge of compliance criteria and Joint Commission requirements for RN professions.
• Worked cross-functionally and enjoy working as a team to achieve a goal.
• A High School Diploma is required, Associate's or Bachelor's Degree preferred.

We offer:

• Paid vacation & sick time, paid family leave, and flexible work hours
• Employer-paid health insurance, vision, and dental
• Employer-paid life insurance
• Mindfulness and fitness reimbursement
• Monthly cell phone reimbursement
• Employer-sponsored 401k
• Variable compensation plan

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Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process. 

Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hello@trustedhealth.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.

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