Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with enterprise prospects in the central region of the US.

Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth. As a BDR, you'll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success. Take your career to the next level with opportunities for leadership and a supportive environment that values your growth.

Key Responsibilities

• Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process.
• Transform Marketing leads to sales opportunities, by educating and challenging prospective buyers.
• Partner with field sales representatives on targeting account planning and competitive strategies.
• Engage in outbound prospecting including cold calling and leveraging intent data to generate interest.
• Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referrals.
• Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly.
• Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
• Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications

• Equivalent experience (2+ years)
• Excellent written and verbal communication skills.
• Displays a sense of curiosity and problem solving in uncovering prospect/customer needs.
• Demonstrated ability to actively listen.
• Comfortable reaching out to new contacts …