Associate / Account Manager (New York)

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Position Overview

This position is responsible for growing and developing the clonoSEQ business in strategic accounts. Leverage account-specific business plans to define opportunities and establish plans to deepen and expand the credibility of Adaptive – develop plans to sufficiently allocate resources to achieve exceptional account management. Successful Key Account Managers work in close collaboration with Clinical Services, Market Access, Marketing, Medical Affairs and Legal. The successful candidate will leverage cross-functional support to generate sales through strategic and tactical activities, coordinate appropriate customer support, and follow-through to ensure customer satisfaction and repeat usage of our flagship product clonoSEQ. Additionally, high priority is placed on depth of knowledge in the oncology market and functional knowledge in the clinical/scientific aspects of cancer diagnosis and treatment. Customer segments will focus on academic centers and hospital owned/affiliated community oncology.

Key Responsibilities and Essential Functions - Associate Account Manager

• Develop strategies to drive growth in established key accounts and create business plans which prioritize and leverage internal resources.
• Build and maintain relationships with key opinion leaders, oncologists, hospitals, core labs.
• Manage and grow a sales pipeline with qualified leads.
• Understand customer needs, market trends, and competition.
• Influence key stakeholders in target accounts (Oncologists, BMT, Hematology Pathologist, Executive leadership, Lab personnel, etc.)
• Attend and leverage educational events and conferences.
• Deliver effective sales presentations and follow-up.
• Negotiate sales opportunities within Adaptive guidelines.
• Support account agreements, training, and customer service efforts.
• Communicate sales activities and resource needs to management.
• Use sales tools to monitor business and identify opportunities for growth.
• Create and regularly update strategic account plans that will serve as a roadmap for achieving sales goals
• Partner with Account Operations and Reimbursement to create a positive customer experience and ensure operational and revenue health for each account
• Lead EMR integration projects and post-integration pull-through in aligned accounts
• Complete all required product …