Account Manager - Utah

This job works in a consultative manner and assumes overall responsibility for managing accounts with the objective of ensuring revenue goals are achieved. Proactively manages the renewal and upsell opportunity through its lifecycle with an eye on balancing the needs of the customer with that of the organization. Remains focused on the strategic management of the account portfolio, while at the same time managing day-to-day service requirements. Leans on their interpersonal skills to develop partnerships with customers and brokers that result in better outcomes for all stakeholders.

Primary Travel Territory: Salt Lake City and Provo. Candidates residing in Northern Utah will also be considered.

This is a client-facing role, requiring in-territory meetings 1-2 times per week, along with attending events outside of normal work hours as needed.

• Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewal.
• Strategically and proactively manages accounts to drive the right solutions, balancing the needs of the client and with that of the business.
• Creates renewal strategies and rate recommendations based on financial analysis with an eye on crafting solutions that are win-win-win.
• Manages pipeline with a 2+ year outlook and drive opportunities for revenue growth.
• Applies analytical skills and lead deal tactics, based on comprehensive market knowledge, in collaboration with cross-functional peers.
• Creates effective presentations and conducts impactful business reviews that help existing customers understand the value our products.
• Acts as the primary point of contact, liaises between the customer and internal teams to ensure exceptional customer experience.
• Through effective collaboration, coordinates the account service and successfully develop high-quality partnerships with external stakeholders.
• Resolves customer concerns timely and bring creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholders.

Minimum Qualifications
 

• 2+ w/Bachelor’s degree

Knowledge, Skills, Abilities
 

• Advanced business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio.
• Excellent consultative selling and negotiation skills with the ability to influence decision makers.
• Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines.
• Ability to meet specific deliverables within an environment of tight deadlines and considerable pressure.
• Skilled at working independently, demonstrated resourcefulness and requiring little oversight.
• Excellent communication skills, both written and verbal with special emphasis in formal business presentations.
• Ability to effectively communicate with others, of all levels in the organization, in a collaborative environment.
• Advanced problem-solving skills with ability to work cross-functionally to resolve issues and generate results.
• Outstanding attention to detail and strong organizational skills.
• 50% travel including overnight, use of personal car and ability to sustain expenses.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce).

Licenses
• DL NUMBER - Driver License, Valid and in State. Must have or achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements. within 90 Days Required.
• State life and health producer license within 90 Days Required.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
Pay Grade 19. $63,700 - $133,500

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay 
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.
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