Account Manager - Enterprise Accounts

About the Role: 

Unite Us is hiring a self-motivated Account Manager with in-depth customer and community-facing skills and a passion for health and social care.  The Account Manager is a dedicated partner to enterprise customers, owning the end-to-end customer experience from onboarding to contract renewal and expansion. The Account Manager role focuses on developing deep relationships with customers, driving the adoption of Unite Us solutions, and identifying opportunities for growth while ensuring high customer satisfaction, engagement, and retention. The successful candidate will leverage their expertise in health and social care to deliver tailored solutions and drive success for customers and the communities they serve.

What You'll Do:

• Create and execute effective account plans for the specified region/customer base to deliver sales objectives considering overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition.
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.
• Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
• Manage and track customer and transactional information in Salesforce
• Provide regular and accurate reporting of pipeline and forecast in Salesforce
• Coordinate internal resources to ensure client adoption, utilization, and ROI for account users and sponsored users
• Practice effective, excellent communication with leadership, customers, and extended team and partners.
• Act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution

• Travel to customer locations in support of sales efforts
• Participate in team-building and company-growth activities, including strategic planning, sales training, customer marketing efforts, and customer care.
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions that currently are out of scope but would add value

You’re a great fit for this role if:

• 5+ years of sales, customer success, account management or directly related work experience preferred 
• Experience creating and sustaining strategic partnerships
• Experience with renewals and retention opportunities
• Demonstrated ability to take initiative, inspire others, and influence change at all levels 
• Self-starter motivation with strong organizational and time management skills – you make things happen!
• Experience analyzing data to pull our insights, tell a story and drive revenue growth within the account
• The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity, and highly adaptable
• Demonstrated experience in managing a book of business is a strong plus
• Typically requires a bachelor's degree or equivalent experience

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S.-based
• The target base salary range for this role is: $75,000-$95,000 with the addition of variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• This position may require 30% travel
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. 

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

#LI-REMOTE