Account Manager, Corporate Solutions (Remote) - Boston, MA

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.

The Corporate Solutions team is expanding their Customer Success Team. We are looking for an Account Manager who will work a large book of business within Customer Success. You will be responsible for retaining our existing Corporate Solutions customers, at scale.   You will develop and execute plans that grow our business and help ezCater achieve monthly, quarterly, and yearly revenue growth & customer health objectives - all while managing a large portfolio of Accounts.

What You'll Do:

• Build and maintain strong relationships: You’ll collaborate with fellow team members to own and grow a portfolio of customers across multiple solutions at scale, through automations and through one-to-many communication.
• Identify growth opportunities: You’ll utilize data to drive as you identify growth opportunities within current and future customers with a focus on retaining and expanding bookings in your portfolio.
• Build and execute success plans: You’ll clearly communicate and define business outcomes with identified objectives, stakeholders, milestones, risks, and the metrics & activities needed to achieve them.
• Optimize adoption across your book: You’ll develop a strong understanding of your customers including their business drivers & strategies guided by success stories from alike customers & industry trends specifically around how they can use Food for Work to drive their initiatives.
• Be the voice of the customer: You’ll advocate for your customer to cross-functional teams including sharing needs with product, marketing, and support to ensure optimal alignment and prioritization.
• Aim Higher. Make it Better: You’ll collaborate with Onboarding, Account Management, Support, Operations, and Product to ensure that we’re hearing what our customers need and that we’re setting the right expectation to drive an evergreen zero-churn program.

What You Have: 

• 1+ years in a customer facing role in account management, customer/partner success, or B2B sales 
• Turning reactionary situations into selling opportunities (situational fluency)
• Strong Transition statements
• Closing for strong next steps
• Stronger active listening to lead to opportunity creation
• Experience with sales methodologies and negotiation skills
• A scrappiness and grittiness about you that is comfortable navigating within ambiguity
• Problem-solving expertise (you start with root cause and tailor solutions accordingly)
• An entrepreneurial, self-starter attitude; you’re ready to hit the ground running in a developing role 
• The ability to prioritize, balance, and delegate tasks appropriately
• Executive presence and excellent verbal and written communication skills
• A high comfort level with presenting via video, including one-to-one and one-to-many sessions, both live and recorded

The national cash compensation range for this role is a base salary of $65,000 with a variable component of $35,000 for an on target earnings of $100,000 per year.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.