Account Manager, Commercial - Remote

About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the RoleIn this role, you will be joining the Account Management team and managing existing customers in the post-sales customer journey. This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they fully realize the value of the Highspot solution. You will play a key role in retaining and growing customer and partner relationships, while driving the value of Highspot within the customer’s organization.

What You’ll Do

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business.
• Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives.
• Work closely with the Services team to ensure the highest level of customer satisfaction
• Meet regularly with your customers to provide value at every touch point throughout the life of the customer. 
• Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations.
• Create and drive revenue across assigned accounts
• Meet and exceed all quarterly and annual revenue targets
• Quickly learn new software product(s) and clearly communicate the value proposition
• Maintain account and opportunity forecasting within our internal SFA system

Your Background

• A proven customer-facing professional with experience servicing Commercial and Enterprise accounts
• 3+ years of Account Management or Customer Success experience
• Able to quickly map complex business requirements to product use cases
• A desire to improve your organization and those around you
• Strong professional presence and able to negotiate effectively
• Be able to work independently & as part of a team in a fast paced, rapidly changing environment
• Able to demonstrate a sense of urgency and manage your customer pipeline effectively
• Able to drive the execution of renewal and expansion discussions and agreements.
• Demonstrate the ability to save and renew at risk customers
• Salesforce experience strongly preferred

This position is available either in-office or remote, as applicable, at the following locations:

• Arizona - Remote 
• Arkansas - Remote
• California - Remote 
• Connecticut - Remote 
• Florida - Remote 
• Georgia - Remote 
• Idaho - Remote 
• Illinois - Remote 
• Maryland - Remote 
• Massachusetts - Remote 
• Michigan - Remote
• Minnesota - Remote 
• Missouri - Remote 
• Montana - Remote 
• Nevada - Remote
• New Hampshire - Remote
• New Jersey - Remote 
• New York - Remote 
• North Carolina - Remote 
• Ohio - Remote 
• Oregon - Remote 
• Pennsylvania - Remote 
• Tennessee - Remote
• Texas - Remote 
• Utah - Remote 
• Virginia - Remote 
• Washington - Remote 
• Washington - Seattle
• Washington, D.C.
• Wisconsin - Remote
• #BI-Remote

Base salary range: $90,000 - $108,000. On Target Earnings (OTE) range: $150,000 - $180,000, 60.00% base/40.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents the total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:-Comprehensive medical, dental, vision, disability, and life benefits-Health Savings Account (HSA) with employer contribution-401(k) Matching with immediate vesting on employer match-Flexible PTO-8 paid holidays and 5 paid days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-18 weeks paid parental leave-Access to Coaches and Therapists through Modern Health-2 volunteer days per year-Commuting benefits
#LI-CB1
Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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