Account Manager (12 Month Contract)

WHO ARE WE? 

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.    

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions

YOUR ROLE

We're currently looking for an Account Manager (12 Month Contract) to join our Client Services team. This role is eligible to work remotely anywhere in Canada. As an Account Manager, you'll be responsible to manage and lead an assigned block of business for small to large client accounts. You'll serve as a strategic advisor to clients coordinating with internal stakeholders while taking responsibility for complete client relationship with GroupHEALTH, and provide mentorship and support to staff at Benefit Specialist level. This is a remote opportunity in Canada.

YOUR IMPACT

• You will build strong relationships with clients by establishing a trusted advisor role; provide consistent, superior relationship management to create a WOW experience for clients and a reference for GroupHEALTH
• You will build solid relationships with affiliate partners, supporting the sales process as needed  
• You will support company goals around client retention
• You will prepare renewals and present to clients
• You will lead and support regular claims experience review and annual renewal meetings 
• You will maintain or exceed established service levels and KPIs.
• You will provide leadership and mentorship of the Benefit Specialists in delivery of the WOW! Factor to clients
• You will Support the ongoing training of Benefit Specialists with all aspects of client service, including, but not limited to claims investigations, plan amendments, product knowledge and updating plan documentation
• You will develop, coordinate, and deliver client and plan member education sessions, demos, and other presentations in various modalities (virtual webinars, pre-recorded, and in-person)
• You will collaborate with the Underwriting department to obtain quotes and alternates 
• You will act as a liaison for managing all escalated claims inquires including, but not limited to Life, disability, and other pooled benefits
• You will proactively communicate with and educate clients on new products and services
• You will understand underwriting arrangements, financial reports for ASO …