Account Executive

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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PRIMARY PURPOSE: To develop rapport and maintain strong working relationships with clients; to be the primary resource for technical support, inquires and issue resolution for clients; to assist with review, analysis and documentation and testing of new enhancement requests from clients; to verify configuration of the software to meet defined requirements for clients; to be able to explain system functionality to clients.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Verifies appropriate changes were made to resolve clients' problems or to enhance the software functionality and provides feedback to the department.
• Develops and provides training to clients as needed.
• Writes technical communications and documentation involving discussions on subject matter with programmers and other experts.
• Informs clients of estimated delivery schedules, service contracts, or other information pertaining to purchased products and/or services.
• Documents clients' reported problems with utilization of the software and enters scenarios and observes system functioning to verify correct operations and detect errors.
• Meets with clients to determine requirements for change requests to software functionality and provides detailed requirements to obtain an estimated level of effort and timeframe for completion; communicates the level of effort and timeframe to clients for approval.
• Provides business/systems-related IT knowledge to clients.
• Becomes familiar with aspects of the applications and how they are configured for each client, including becoming familiar with report modules, parameters, user screens, the user experience and how the application is used by …