Account Executive, Pro Accounts

Ready to be a Titan?

ServiceTitan’s Pro Account Manager is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our existing customers adopt innovative new modules to further drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify upsell opportunities, demonstrate the value of our products, negotiating mutually beneficial customer agreements, working with Product to prioritize the right features, and partnering with Customer Success in customer retention.

What You'll Do:

• Foster & build relationships with customers post-sale, which include: outreach to educate customers on new modules, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization

• Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs as it pertains to business phones and contact center solutions

• Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience

• Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features

• Track and measure business impact and report out to cross-functional stakeholders

What You'll Bring:

• 2-3 years of experience in sales, account management, and/or customer success relationship management roles 

• 12 months closing experience in a SaaS/Software role strongly preferred.

• Understanding of SaaS subscription models preferred (connection to the home services industry a plus)

• Experience up-selling, demoing, negotiating, relationship building and communicating value proposition

• Ability/experience being in a by quota driven environments

• Strong analytical skills and proficiency in Salesforce a plus

• Creativity and ability to run with minimal direction in an ambiguous environment

• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

• Bachelor's degree preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re …