Account Executive - KS/MO

About the role:

Unite Us is seeking a dynamic and driven Account Executive to join our team, bringing entrepreneurial ambition and a passion for transforming health and social care. The Account Executive is a senior individual contributor who serves as a named resource and partner for enterprise customer organizations. From onboarding to contract renewal and expansion, this role will oversee the entire customer journey, fostering strong, trust-based relationships with key stakeholders. By leveraging deep industry expertise and exceptional communication skills, the Account Executive will enhance implementation outcomes and position Unite Us as an indispensable partner. The successful candidate will be an expert in the social services and healthcare space, a strategic thinker, and an inspiring presenter with a knack for building trust and buy-in. 

What You'll Do:

• Create and execute effective account plans for specified complex, high-value strategic accounts to deliver sales objectives considering overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition.
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.
• Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
• Coordinate internal resources to ensure client adoption, utilization, and ROI for account users and sponsored users.
• Practice effective, excellent communication with leadership, customers, and extended team and partners.
• Lead quarterly business reviews for named accounts.
• Own client renewals and expansion opportunities in partnership with key internal stakeholders
• Present recommendations to customers for improving or expanding the use of Unite US within their organization and community partners
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions 
• Independently act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
• Lead discussions around forecasting and pipeline status with internal stakeholders 
• Travel to customer locations in support of sales efforts

You’re a great fit for this role if:

• 7+ years of sales, customer success, account management, or directly related work experience preferred
• Demonstrated experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships
• Demonstrated success with renewals and retention opportunities
• Demonstrated ability to take initiative, inspire others, and influence change at all levels
• Superior organizational skills to ensure …