Workforce Management Advisor, Capacity Planning - Evernorth - Remote

POSITION SUMMARY

Reporting to the Provider Network Operations Capacity Planning Lead, the Capacity Planning Advisor will collaborate with the Capacity Planning Lead, operational leadership, and matrix partners to evaluate, develop, operational Capacity Models that measure inventory, cycle time, productivity, and project staff supply vs demand while emulating business process. Ensures models and projects are completed within committed time/budget and are integrated with other related projects and initiatives, both vertically and horizontally. Actions have significant impact on key business objectives.

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

Primary Functions

• Actively participates in and influences decisions around model requirements and design with matrix partners
• Leads monthly/quarterly and adhoc Capacity Planning review engagements with business leadership and other matrix partners
• Collects and converts business requirements into functional and non-functional specifications to enable and support managing operating systems related to labor demand, inventory, cycle time, and productivity
• Leads and influences data policy to manage and monitor data compliance for critical fields within key applications that serve as basis for accurate measurement systems
• Deep understanding of how to learn an operations key business processes and applications to determine the primary sources of data to measure the operation labor demand
• Strong relationship building skills
• Experience with large enterprise business operations and planning; ability to lead all aspects of new model development, and ongoing maintenance.
• Works collaboratively with stakeholders, enablers, and teams to create and deliver resources for long term capacity forecasts
• Partners with business leadership to develop short term resource allocation plans, and short term tactical resource mitigation action
• Responsibility of delegating capacity plan maintenance, and data collection to the Capacity Planning Associate while supporting/mentoring the role as needed.
• Advises on Business Requirements for Daily Activity Log and other time measurement tools in the Management Operating System environment

Talent and Responsibilities

• Ability to effectively project labor demand and compare it against projected labor supply by building predictive models that emulate the workflow of the operation
• Work with business partners to analyze historic capacity model input data, and synthesize business intelligence to build predictive labor demand forecasts
• Develop complex analytic models and forecasts using system, data and business metrics
• Manage relationships with finance, business operations, and business leadership
• Manage workload assignments across matrixed environment achieving optimal performance
• Perform second level problem determination by using resource monitoring and data collection tools in capacity related disciplines
• Analyze performance data, identify bottlenecks and recommend alternative solutions
• Produce ad hoc resource usage reports and produce analysis of staffing recommendations
• Primary contract for Operational Partners for all model requirements and changes
• Cradle to grave ownership of the Business Function being planned for

Key Qualifications

• BA/BS degree preferred
• 5+ years experience relevant forecasting and capacity planning experience analyzing and reporting data
• Experience with data management and advanced MS Excel is required and MS Access/SQL is highly desired
• Exceptional communication (oral and written), presentation, and facilitation skills  
• Demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization
• Demonstrated ability to lead multi-functional projects and initiatives independently and act as the point of contact to drive initiatives
• Strong relationship building skills, demonstrated client management capabilities
• Experience in creating strategic and detailed operational plans, advanced data management skills and/or project management required
• Working experience with Global Service Partners both domestically and international preferred
• Healthcare industry experience preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 91,900 - 153,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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