VP of Global Partnerships

Hi, I’m John, the CRO at Customer.io, and I’m looking for a Vice President of Global Partnerships to join our team and shape how we build and scale our global partner ecosystem!

In this role, you’ll take a strategic and proactive approach to building partnerships, ensuring they drive measurable growth and deliver value across North America, LATAM, EMEA, and APAC. You’ll lead initiatives that expand our partner network, strengthen existing relationships, and align partnerships with our overall business goals.

If you’re passionate about forging impactful relationships, have a proven track record of scaling global partner programs, and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Some things you’ll do

• Develop and execute a global partnerships strategy aligned with business objectives, targeting growth to 40% of demand generation through partners, with at least half closed by partners.
• Build and expand a high-performing global partner network, including agencies, technology providers, and resellers, with a focus on strategic and impactful partnerships.
• Own accountability for partner-sourced and influenced revenue growth, with clear targets determined in collaboration with leadership.
• Align partnership strategies with Sales, Marketing, Product, and Customer Success teams to ensure cross-functional collaboration and alignment.
• Establish KPIs to monitor performance, track progress, and report outcomes to leadership, ensuring program scalability and efficiency.
• Leverage market trends and insights to expand into new regions, with a particular focus on EMEA, LATAM, and APAC markets.
• Equip partners with the tools, training, and resources they need to succeed through robust enablement programs.
• Recruit, mentor, and lead a global team of Channel Account Managers (CAMs), prioritizing high-growth areas like EMEA.
• Proactively manage and strengthen relationships with existing partners while strategically identifying and recruiting new ones.
• Collaborate with channel sales teams to integrate direct and indirect sales efforts, including new market entry strategies like reseller partnerships.

About you

• You have 10+ years of experience in partnerships or business development, with at least 5+ years in global roles at B2B SaaS companies.
• You’ve successfully scaled global partner ecosystems, driving measurable revenue through co-sell and reseller models.
• You have experience leading distributed teams across multiple regions, particularly in high-growth markets like EMEA, LATAM, and APAC.
• You’re deeply knowledgeable about the marketing technology space and partner ecosystems, including agencies, technology providers, and resellers.
• You’re skilled at evolving programs from reactive to strategic, balancing the management of existing partners with recruiting new, high-value relationships.
• You’re a strong collaborator with exceptional communication skills, capable of influencing cross-functional teams and leadership.
• You’re analytical and data-driven, leveraging performance metrics to inform strategy and decisions.
• You excel at adapting to shifting priorities and thrive in an environment where challenges and opportunities evolve rapidly.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering an OTE of $500,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a recruiter
2. 45-minute video call with the hiring manager
3. 45-minute video calls with 5 members of our leadership team
4. A take-home assignment followed by a review call with the interview panel

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Attention - We truly appreciate your interest in joining our team! To ensure each applicant is fairly considered, please refrain from reaching out to our hiring manager directly via LinkedIn or email. Rest assured, our recruiting team reviews every application in our official system, and we look forward to connecting with you there.