Virology Customer Representative - San Francisco Mirror

Job Description

The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies, and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients.

The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.

• This is a field-based sales position that is responsible for the San Francisco, California territory.

• The ideal location to reside is within this territory or within a reasonable commuting distance to the workload center.

• Travel (%) varies based on candidate’s location within the geography.

Primary Responsibilities include and may not be limited to:

• Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.

• Engages in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information.

• Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities.

• For select customer accounts/HCPs, coordinates with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customer.

• Shares learnings and best-practices from one customer to help other customers meet their needs.

• Demonstrates a focus on better health outcomes (considers the HCP & patient experience).

• Provides input into resource allocation decisions across customers.

• Identifies and selects programs/services available in the library of our "resources" to address customer needs.

• Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders.

• Influences beyond their specific geography or product area.

• Embraces and maximizes new technological capabilities and channels to engage customers.

• Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.

Virology Specific:

• The Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. He/she creates a compelling and logical rationale …